Vertical Wave Phone manuals

Vertical Wave Phone Installation Guide (1028 pages)

Brand: Vertical | Category: IP phones | Size: 12.89 MB |

English

Table of contents

Global Administrator Guide

1

Revision History

10

Contents

13

Chapter 3. Before You Begin

14

PART 3 Key Wave Concepts

29

PART 4 Reference

31

Chapter 32. SNMP Agents

32

PART 5 Appendices

33

Chapter E. Wave Port Usage

34

About This Guide

39

Where to start

40

Using the Help system

41

Type conventions

42

Terms used

42

Related reading

43

Support services

44

Web site

44

System security

44

Before logging on

45

Logging on for the first time

46

Before logging on 2-3

47

Before logging on 2-4

48

Management Console basics

49

Starting and exiting applets

49

Dialog applets

50

Remote access applets

51

To check the proxy settings

53

To display items in a tree

55

To hide items in a tree

56

Selecting items in a tree

57

User/Group

58

Management

58

View Description See

59

Using the Tools menu

60

Working in views

61

Using commands in a view

62

Customizing columns

63

Working with voice files

63

Using the audio controls

64

Before You Begin

67

Chapter 3: Before You Begin

68

Adding accounts and passwords

74

Configuring the time service

77

Settings dialog:

80

Setting general options

82

Setting general options 4-5

83

Setting general options 4-6

84

Setting general options 4-7

85

Setting general options 4-8

86

Setting business hours

87

Setting business hours 4-10

88

Setting business hours 4-11

89

Enabling e-mail notification

90

About creating outside lines

100

Creating a new trunk group

101

Deleting a trunk group

108

Deleting a trunk group 5-11

109

Deleting a trunk group 5-12

110

Trunk and channel settings

111

Configuring analog trunks

112

Trunk in Service check

113

Apply to save your changes

113

Configuring analog channels

114

Trunk In Service

121

Configuring digital channels

127

checkbox

129

Data option

133

Connection drop-down list

133

Trunk in Service

135

Wait for Caller ID checkbox

138

OK to save your changes

138

OK, and then click Done

140

IP Telephony Configuration

141

G.729A/G.711 codec

142

Name for the SCP

151

Outbound Proxy Server

156

Outbound Proxy Port

156

19 Click

158

to save your changes

158

Configuring SIP phones

162

Configuring SIP phones 6-23

163

Configuring SIP phones 6-24

164

Configuring SIP phones 6-25

165

Configuring SIP phones 6-26

166

To set date and time

167

Enabling IP call bandwidth

168

Codec negotiation

170

Configuring the home zone

170

4 Select

171

Custom ___ bytes field

174

Configuring remote zones

175

4 Click

176

Name for the zone

177

Jitter buffer

179

Echo cancellation

181

Comfort noise

183

DTMF transport settings

186

IP telephony ports

189

About the First Digit Table

191

Configuring extension ranges

193

Extension Length drop-down

194

Setting the home area code

195

Configuring 10-digit dialing

196

CHAPTER CONTENTS

199

Trunk-to-Trunk

202

Edit Inbound Routing Table

202

Comments

208

6 1 2 3 5 5 0 2

233

One-Digit or Two-Digit

239

Setting up emergency dialing

247

Configuring Phones

251

About phone templates

252

To view phone templates

253

To create a new template

254

To copy an existing template

254

About phone templates 10-5

255

About phone templates 10-6

256

About phone templates 10-7

257

About phone templates 10-8

258

About phone templates 10-9

259

9). See “About

275

Call Navigator Pickup Group

280

Enable Pickup checkbox

281

111 when prompted to

288

Management applet

289

When busy, forward to

290

Require

291

Group dialog opens

293

Creating a station hunt group

295

Managing Users and Roles

301

How to set user options

302

How to add users

303

The Users view

304

User must change

306

Deleting a user

308

The User tab

312

Assigning an extension

313

Creating a password

313

The User tab 11-14

314

The User tab 11-15

315

The User \ Details tab

316

The User \ Account Codes tab

317

The User \ Call Log tab

319

The User \ Call Log tab 11-20

320

The User \ Numbers tab

322

The User \ Numbers tab 11-23

323

The Voice Mail tab

324

The Voice Mail tab 11-25

325

E-mail provider requirements

326

License requirements

326

New Inbox

327

Saved Wave Saved Messages

327

Deleted Deleted Items

327

The Voice Mail tab 11-28

328

The Voice Mail tab 11-29

329

The Voice Mail tab 11-30

330

The Voice Mail tab 11-31

331

The Voice Mail tab 11-32

332

The Voice Mail tab 11-33

333

The Voice Mail tab 11-34

334

Notification information

336

Setting e-mail notification

338

Setting pager notification

339

Setting call notification

341

Scheduling notifications

342

To add a schedule entry

344

Setting up custom hours

345

The Phone tab

351

The Phone tab 11-52

352

Using call waiting

353

The Phone tab 11-54

354

The Phone tab 11-55

355

The Phone tab 11-56

356

The Phone tab 11-57

357

The Phone tab 11-58

358

The Phone tab 11-59

359

The Phone \ Call Handling tab

360

Forwarding the user’s calls

363

Ring volume of the phone

366

The Phone \ DSS Consoles tab

367

Phone Button report

369

The Phone \ Ring Patterns tab

371

The Phone \ Softphone tab

372

Exit and Log Off

375

The Audio tab

376

Setting the user’s hold music

378

The Security tab

382

The Security tab 11-83

383

Before assigning permissions

384

Changing the user’s roles

386

The Queue \ Attributes tab

387

The Queue\ Skills tab

388

List in

389

The ViewPoint tab

390

The Sharing tab

391

Tools > User

393

Templates

393

Creating a new user template

396

Import Users CSV file format

400

Managing roles

404

Assigning users to a role

405

Editing a role

405

Creating a new role

406

Managing roles 11-107

407

Managing roles 11-108

408

Wave permissions

409

Wave permissions 11-116

416

Managing ViewPoint Groups

417

3 8 + group number

418

The ViewPoint Groups view

419

Creating a ViewPoint Group

420

Available

421

OK to save the Group

422

Configuring Auto Attendants

423

The Default Auto Attendant

424

Configuring an auto attendant

425

Creating a new auto attendant

425

Defining menu choices

427

Defining menu choices 13-6

428

Menu choice actions

429

Adding a menu choice

430

Defining menu choices 13-9

431

Defining menu choices 13-10

432

Defining menu choices 13-11

433

Setting general menu options

434

Prevent type-ahead

435

2 Click the Menu Choices tab

436

Add. The Custom Data /

445

Edit to

446

Data Networking Configuration

451

Initial System Administration

453

Mirroring your hard drive

458

To mirror a new hard drive

459

Finish. Go to step 12

460

C: partition on Disk 0

461

RAID cautions

462

Restarting the Wave Server

463

PBX Feature Configuration

467

To add authorization codes

468

Configuring Call Park options

470

To create a pickup group

471

Configuring Caller ID

472

Configuring Caller ID 16-7

473

Configuring Caller ID 16-8

474

Configuring inbound Caller ID

475

Configuring Caller ID 16-10

476

Configuring Caller ID 16-11

477

Configuring Caller ID 16-12

478

Configuring dialing time-out

479

Configuring Fax Redirect

481

Configuring Music On Hold

482

Wave Player

483

Wave Player drop-down list

483

Support IP Music On

485

Customizing music on hold

489

Enabling Public Address

490

Configuring Night Answer

495

Configuring System Speed Dial

497

3 Click New

498

Apply to save your change

501

OK to add them to the group

505

Configuring instant messaging

507

To specify security settings

513

To create a content filter

516

3 Select the T-1 module

526

T1.403 & TR54016

527

DSX Settings

528

Setting trunk timing values

529

• ISDN Timers dialog

532

The System Prompts view

540

Managing system prompts

541

Playing system prompts

542

Exporting system prompt text

542

Recording over system prompts

543

Recording options

544

About the recording process

544

To record over a prompt

548

Testing system prompts

549

Recording All Wave Calls

551

Preparing to record all calls

553

Recording > Call Record

557

Monitoring and Recording

558

Recording all calls

559

Recording all calls 19-10

560

Recording all calls 19-11

561

Recording all calls 19-12

562

Archiving call recordings

563

Using Organizations

566

Using Organizations 20-3

567

4 Click Add Organization

568

Using Organizations 20-5

569

Using Organizations 20-6

570

Using Organizations 20-7

571

Using Organizations 20-8

572

Using account codes

573

Using account codes 20-10

574

How users enter account codes

575

Using account codes 20-12

576

Using account codes 20-13

577

Using account codes 20-15

579

Using custom data variables

581

Configuring dial-up routing

585

To configure RIP

588

To configure OSPF

589

Configuring DHCP relays

593

Setting up static routes

594

New Static Route. The Static

595

Monitoring and Maintenance

597

PSTN) or SIP servers

598

Using the Call Log view

600

Using the Call Log view 22-5

601

Call Log columns

602

Copying a Call Log entry

604

Viewing a call’s history

604

Setting Call Log options

605

Using the Call Log view 22-10

606

Archiving the Call Log

607

Using the Call Log view 22-12

608

Using the Call Log view 22-13

609

Exporting the Call Log

610

Viewing the Wave Event Log

611

Wave Event Log messages

613

T1 alarms

617

Archiving mailbox recordings

632

Tools >

637

Manage Archive Users

637

Database server memory usage

639

Viewing storage statistics

640

Identifying security risks

642

Tools > System Settings

643

Reporting ViewPoint problems

646

Report Wizard

647

The problem report package

649

To restore Wave

654

Upgrading the Wave Server

658

Uploading and upgrading steps

661

Upgrade button if necessary

662

Network Share

664

To upgrade from a file

666

Viewing upgrade history

668

Downgrading the Wave Server

669

Downgrade

670

Displaying software versions

671

Downloading Wave files

674

To download Wave files

675

Configuring and using SNMP

677

SNMP terminology

678

Configuring SNMP agents

679

To add a trap destination

681

To filter SNMP traps

681

Severity drop-down list

682

Group drop-down list

682

Enabled check box is checked

682

Configuring SNMP security

683

Configuring a contact

685

Using SNMP alarms

686

Previous Alarms

688

Critical Alarms

689

Major Alarms

689

Notification Alarms

689

Clearing an old hard drive

690

To clone a hard drive

691

Identifying RAID disk health

692

Remove Mirror

694

Delete if you have

695

OK to continue

697

Resource

697

Management Advisor

697

OK again to recalculate:

698

OK, which will close

699

Done when you are finished

700

System resource types

701

Accessing Diagnostic Tools

704

Using the Uptime utility

705

To run the Uptime utility

707

About Wave licenses

709

Full vs. trial licenses

710

Obtaining Wave licenses

710

Wave license requirements

711

Software Licenses

714

View Activity

714

7 Click

715

to close the Activity Log

715

Entering Wave licenses

716

Entering Wave licenses 24-9

717

Entering Wave licenses 24-10

718

Activating Wave licenses

719

The activation process

720

About WaveNet

729

About WaveNet 25-2

730

WaveNet Administrator Guide

730

About WaveNet 25-3

731

Limitations in this version

732

Planning for WaveNet

733

Trunking considerations

734

Dial plan considerations

735

Planning for WaveNet 25-8

736

Planning for WaveNet 25-9

737

Planning for WaveNet 25-10

738

Installing WaveNet

739

Installing WaveNet 25-12

740

Installing WaveNet 25-13

741

%SystemRoot%\system32\MSMQ

741

Configuring WaveNet

742

Configuring WaveNet 25-15

743

Configuring WaveNet 25-16

744

Configuring WaveNet 25-18

746

Configuring WaveNet 25-19

747

Configuring WaveNet 25-20

748

Configuring WaveNet 25-21

749

Configuring WaveNet 25-22

750

Viewing subscribed users

751

Resolving publication errors

752

Using the Call Classifier

753

How the Call Classifier works

755

Call Classifier requirements

756

Viewing Call Classifier rules

756

Extension from

762

To use caller prompting

763

Query text:

768

Result fields

772

View > Notes

775

Key Wave Concepts

777

Understanding Wave Trunks

779

Trunk group

780

Connection

780

Analog and digital trunks

781

Trunk groups

782

Voice and data traffic

783

DID Digital

784

T-1/DS0 Mux

784

Trunk group hunt types

785

Hunt type examples

786

Trunk group hunt types 27-9

787

What is IP telephony?

790

Site-to-site IP calls

791

IP phone calls

791

555-5555

792

How many DSPs do you need?

793

555-1212

794

IP call routing

795

IP phones

796

MAC addresses

797

IP addresses

797

Intra-Zone codec: G.711

798

IP call quality management

799

About call routing

801

About call routing 29-2

802

Attendant

803

Extension

803

External

803

Not configured

803

Internal call routing

804

Outbound call routing

804

North American Numbering Plan

805

Access profiles

806

Outbound routing tables

806

Fast Busy/

807

Send to Intercept

807

Automatic

807

S e le c tio n

807

Special Digits Table

809

Home area code

809

Area code tables

810

Outbound call routing 29-11

811

Off-Premise extension table

813

Inbound call routing

815

Digit collection

818

Digit translation

818

Tandem call routing

821

Tandem call routing 29-22

822

Hunt groups

823

Hunt group hunt orders

824

Outside lines

825

Single call variant

826

Multiple call variant

827

Automatic Line Selection

828

WAN technology

833

Network services

834

Dial-up connections

835

Wave data routing

836

IP addressing

837

Wave data routing 30-6

838

Routing protocols

839

Wave data routing 30-8

840

Wave data routing 30-9

841

Packet filtering

842

DMZ networks

843

Private networks

844

Outbound and inbound filters

845

Common ports for TCP and UDP

846

ICMP message types

847

PPTP filtering

848

Wave as DNS client

850

Wave as WINS client

850

DHCP relays

850

Reference

851

Wave Reports

853

The Call Detail Report

854

The Call Detail Report 31-3

855

Chapter 31: Wave Reports

855

The Call Detail Report 31-4

856

The Call Detail Report 31-5

857

The Trunk Statistics report

866

3 Select

867

Interval record

871

Trunk Group header record

871

Trunk group record

872

Downloading system reports

875

Using the Report Generator

877

Creating digital phone labels

879

SNMP Agents

881

Chapter 32: SNMP Agents

882

Environment SNMP agent

883

Fan Table

884

Power Supply Table

884

Fault Monitor Group

885

Trap Info Group

885

Event Log agent

888

Event Log Trap Info Group

889

Event Log Traps

890

Interfaces agent

892

Interfaces Group

893

IP Telephony agent

894

ISDN agent

895

ISDN agent 32-16

896

Bearer Group

897

Signaling Group

897

Directory Group

897

The Bearer Group

898

The Signaling Group

900

Signaling Stats Table

901

ISDN agent, LAPD table

901

Repeater Private agent

902

Basic Package Group

903

Monitor Group

907

Monitor Repeater Table

912

Monitor Repeater 100 Table

914

Station Private SNMP agent

915

Station Card Group

916

Device Table

917

Channel Table

918

Digit Table Group

920

Station Private agent, Traps

923

System Group

924

Component Group

924

STD SNMP agent - System Group

925

STD SNMP Agent Traps

927

STD SNMP agent - Traps

928

T-1 Private SNMP agent

931

Trunk Table

933

T-1 Private Agent Traps

940

System Locale Settings

943

Trunk Settings

947

Line Build Out settings 34-2

948

Chapter 34: Trunk Settings

948

Line Build Out settings 34-3

949

DSX configurable parameters

950

Trunk timing values

951

Hit Counter Limit

953

Inter-Digit

953

Call Validate

953

Analog trunk timing values

955

Starting the TFTP Server

957

Starting the TFTP Server 35-2

958

Appendices

959

Typical toll fraud strategies

961

Identifying toll fraud

962

Password security

963

Tools > Analyze

964

Security

964

User permissions

965

Securing SIP stations

967

Checking for current scams

967

End User Software License

969

End User Software License B-2

970

End User Software License B-3

971

End User Software License B-4

972

End User Software License B-5

973

End User Software License B-6

974

XML parsing software

975

Wireshark

978

TFTP Server

978

Openfire

980

GNU General Public License

981

Information Forms

995

Wave Port Usage

999

IP telephony port usage

1000

WaveNet port usage

1001

Wave Add-on port usage

1002

Reporter Administrator Guide

1003

Release 2.0

1004

September 2010

1004

Vertical Wave Phone User Manual (2 pages)

Brand: Vertical | Category: IP phones | Size: 0.22 MB |

English

Amharic

Table of contents

REFERENCE

1

Log Incident

2

Vertical Wave Phone User's Guide (127 pages)

Brand: Vertical | Category: IP phones | Size: 1.33 MB |

English

Table of contents

Phone User Guide

1

Table of Contents

3

Chapter 1 - Introduction

9

GETTING HELP

10

Feature SIP Digital Analog

11

Chapter 2 - Basic Operation

13

Recording Your Voice Title

14

Managing Your Greetings

15

Setting Status Commands

16

To use an external number:

17

BASIC PHONE HANDLING

18

Using the Handset or Speaker

19

Using an IP Phone

20

Using the * Options

20

Answering Calls

21

Switching Between Calls

21

Ending a Call

22

Making Calls

22

Dialing by Name

23

Using Account Codes

24

*70 and dial the number

25

VOICE MAIL MANAGEMENT

26

Listening to Saved Messages

27

Using the Listening Options

28

Managing Messages

28

Forwarding a Message

29

Recording a Message

30

Using Recording Options

31

Sending a Message

31

Enter Destination Extensions

32

AUTHORIZATION CODES

34

AUTO DIAL

34

CALL HISTORY

35

CALL PARK

36

Self Park [ALL]

37

For DIGITAL Phones

38

For ANALOG Phones

38

System Park [ALL]

39

CALL PICKUP

41

Group Pickup [ALL]

42

CALL RECORD

43

CALL RETURN

43

Returning a Call [ALL]

44

CALL WAITING

45

CALLER ID BLOCKING

47

CAMP-ON (CALLBACK)

48

CALLERS LIST

50

To access the Callers List:

51

To dial the displayed number:

51

To delete items one by one:

52

To delete all calls:

52

CENTREX FEATURES

53

CONFERENCE CALLS

54

DIAL BY NAME

56

Using the DSS/BLF Feature [D]

57

DIRECTORY LIST

58

DO NOT DISTURB

60

FORWARD CALLS

62

To cancel Forward (Follow Me)

64

Using a Headset [S]

65

Using a Headset [D] / [A]

66

Placing a Call on Hold [ALL]

66

For Digital Phones

67

INTERCOM BUTTON

68

JOINING A CALL

68

MESSAGE WAITING

69

MULTIPLE CALL HANDLING

70

NIGHT ANSWER

71

For SIP Phones

72

Paging a Specific Group [S]

73

PASSWORD PROTECTION

75

Using Redial [S] / [D]

76

Using the Release Key [D]

76

SAVED NUMBER REDIAL

77

SILENT MONITOR

78

Using Silent Monitor [D]

79

SPEED DIAL

80

SWAP KEY

80

SYSTEM SPEED DIAL

81

TRANSFER

82

USER PROGRAMMABLE KEYS

85

VISUAL VOICE MAIL

86

To retrieve messages:

87

VOICECALL

88

WAVE SIP PHONE MODELS

89

SIP Phone 9133i

90

SIP Phone 9112i

92

SIP Phone 480i/480CT

94

USING A SIP PHONE

96

Line Status Lights

97

Outside Line Keys

100

SIP PHONE FEATURE CODES

101

INTRODUCTION

103

Edge 100 - 24 button

104

Feature Used to …

105

Edge 100 - 12 button

106

Feature Keys & Functions

106

Impact SCS - 24 button

108

Impact SCS - 12 button

110

Line Keys

112

Display Information

112

SET UP AND INSTALLATION

113

Making the Connections

114

PHONE SETTINGS

115

DIGITAL PHONE FEATURE CODES

116

ANALOG PHONE FEATURE CODES

118

Appendix A - CounterPath SIP

119

Softphones

119

Recommended USB Headsets

120

EYEBEAM SIP SOFTPHONE

121

WITH WAVE

124

Feature Directions

125

Appendix B - Troubleshooting

126

Vertical Wave Phone User Manual (20 pages)

Brand: Vertical | Category: IP phones | Size: 1.12 MB |

English

Table of contents

WAVE QUICK REFERENCE GUIDE

1

GETTING TO KNOW YOUR PHONE

2

5

PHONE USER GUIDE

7

PHONE SETTINGS

8

ADDITIONAL FEATURES

8

INTERCOM AND PAGE

9

MAKING CALLS

10

ANSWERING CALLS

10

PLACING CALLS ON HOLD

11

TRANSFERRING CALLS

11

FORWARDING CALLS

11

FEATURE CODE REFERENCE

12

VOICEMAIL USER GUIDE

13

LISTENING TO MESSAGES

14

MANAGING YOUR GREETINGS

17

SETTING STATUS COMMANDS

18

BCS INFORMATION

19

MY INFORMATION

20

Vertical Wave Phone User's Guide (150 pages)

Brand: Vertical | Category: IP phones | Size: 1.91 MB |

English

Table of contents

User Guide

1

REVISION HISTORY

3

Contents

5

Contents TOC-2

6

Contents TOC-3

7

Contents TOC-4

8

Contents TOC-5

9

Contents TOC-6

10

Wave ViewPoint User Guide

10

Contents TOC-7

11

Contents TOC-8

12

Introducing Vertical Wave

13

Using your phone

14

Feature comparison table

15

Getting technical support

15

Wave documentation

16

Using ViewPoint

17

Logging on to ViewPoint

18

Logging on to ViewPoint 2-3

19

Chapter 2: Using ViewPoint

19

Logging on to ViewPoint 2-4

20

Logging on to ViewPoint 2-5

21

Exiting ViewPoint

22

The menu bar

23

The toolbar

24

The navigation pane

24

The status bar

25

Working in ViewPoint folders

26

Copying and pasting items

30

Dragging and dropping items

30

Organizing items in folders

33

Viewing public folders

35

Managing the Deleted folder

35

Using the audio controls

36

Using the Extensions List

43

Extensions folder tabs

44

Placing calls to an extension

45

Using the Call Monitor folder

47

Call Monitor folder panes

48

Call Monitor folder columns

48

Call ownership

49

Double-clicking calls

49

Taking the call

50

Sending the call to voicemail

50

Putting a call on hold

51

Transferring a call

52

To transfer a call:

53

Recording a call

54

Parking a call

55

Unparking a call

56

Sending a call to voicemail

56

Incoming call indicators

57

Incoming call indicators 4-12

58

Placing Calls in ViewPoint

59

Placing a call 5-2

60

Placing a call 5-3

61

Number field

62

OK to place the call

62

Other to

62

Checking a number

64

Creating conference calls

65

Creating conference calls 5-8

66

Ending a conference call

67

CHAPTER CONTENTS

69

The Messages folder

70

Handling your voice messages

72

Forwarding a voice message

73

Replying to a voice message

73

E-mailing a voice message

74

Deleting voice messages

75

Managing call recordings

77

Number in navigation pane

79

Stutter dial tone

79

Message waiting light

79

Scheduling notifications

80

Managing greetings

81

Recording a new greeting

82

E-mailing a greeting

82

Using the Call Log Folder

83

Call Log folder filters

84

Call Log folder columns

84

Viewing call details

87

Call Details columns

88

Call Forwarding

93

Forwarding calls 8-2

94

Chapter 8: Call Forwarding

94

Forwarding calls 8-3

95

Call forwarding and voicemail

96

The Contacts folder

98

Managing contacts

99

Managing contacts 9-4

100

Managing contacts 9-5

101

Managing contacts 9-6

102

Identifying contacts by name

104

Examples:

108

To enter a contact PIN:

108

Using workgroups

110

The Workgroups folder

111

Creating a workgroup

112

Using workgroups 9-17

113

APPENDIX CONTENTS

115

Searching for recordings

116

Starting a new search

117

Searching for recordings A-4

118

Search criteria

119

Searching for recordings A-7

121

Tab Field Description

121

Contains

122

Saving your current search

123

Loading a saved search

123

Purging archived recordings

127

Using the /station command

131

Reporting Problems

133

Reporting other problems

134

Software License Agreement

135

Vertical Wave Phone User Manual (19 pages)

Brand: Vertical | Category: IP phones | Size: 0.85 MB |

English

Table of contents

WAVE QUICK REFERENCE GUIDE

1

GETTING TO KNOW YOUR PHONE

2

PHONE USER GUIDE

6

TRANSFERRING CALLS

8

FORWARDING CALLS

8

CONFERENCE CALLS

9

PAGING

9

FEATURE CODE REFERENCE

10

VOICEMAIL USER GUIDE

11

LISTENING TO MESSAGES

12

MANAGING YOUR GREETINGS

16

SETTING STATUS COMMANDS

17

BCS INFORMATION

18

MY INFORMATION

19

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