Vertical Wave Phone User's Guide

ISM 1.0 Service Pack 2 User GuideWave ViewPoint

Contents TOC-6Wave ViewPoint User GuideViewing call details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 7-5Taking notes

Managing contacts 9-4Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User Guide• Recording a voice title for a contact. Like your own voice

Managing contacts 9-5Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User Guide3. Enter the appropriate information about the contact in the

Managing contacts 9-6Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User Guide• Use this number as caller identification for this contact:

Teaching Wave to recognize your contacts 9-7Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User GuidePlacing calls to your contactsYou can

Teaching Wave to recognize your contacts 9-8Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User GuideIdentifying contacts by nameEach conta

Teaching Wave to recognize your contacts 9-9Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User GuideDeleting a number from the Incoming Ca

Teaching Wave to recognize your contacts 9-10Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User GuideTo associate a call with a contact:1.

Teaching Wave to recognize your contacts 9-11Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User Guide5. If the call came from a phone numb

Opening contacts from within other folders 9-12Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User GuideUsing contact PINs for guaranteed r

Using contacts in another contact manager 9-13Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User GuideUsing contacts in another contact ma

Contents TOC-7Wave ViewPoint User GuideAssociating a call or Caller ID number with a contact - - - - - - - - - - - - - - 9-9Understanding name and nu

Using workgroups 9-14Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User Guide3. Select Comma Separated Values (Windows) and click Next.4.

Using workgroups 9-15Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User GuideYou can also view and select public workgroups when you place

Using workgroups 9-16Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User GuideCreating a workgroup1. Do one of the following:• To create a

Using workgroups 9-17Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User GuideHaving a workgroup appear as an Extensions tabYou can specify

Wave ViewPoint User GuideAppendix AUsing the Wave Archived Recording BrowserAPPENDIX CONTENTSAbout the Wave Archived Recording Browser The Wave Archiv

Searching for recordings A-2Appendix A: Using the Wave Archived Recording BrowserWave ViewPoint User GuideTo run the Archived Recording Browser:1. Cho

Searching for recordings A-3Appendix A: Using the Wave Archived Recording BrowserWave ViewPoint User GuideStarting a new searchTo start a new search:1

Searching for recordings A-4Appendix A: Using the Wave Archived Recording BrowserWave ViewPoint User Guide• Click the Advanced tab to search on additi

Searching for recordings A-5Appendix A: Using the Wave Archived Recording BrowserWave ViewPoint User GuideSearch criteriaThe following table describes

Contents TOC-8Wave ViewPoint User GuideAppendix B Logging On with Command-Line SwitchesAbout ViewPoint command line switches - - - - - - - - - - - - -

Searching for recordings A-6Appendix A: Using the Wave Archived Recording BrowserWave ViewPoint User GuideCall Notes To search for recordings that con

Searching for recordings A-7Appendix A: Using the Wave Archived Recording BrowserWave ViewPoint User GuideEquals, Does not equalUse to search based on

Searching for recordings A-8Appendix A: Using the Wave Archived Recording BrowserWave ViewPoint User GuideLikeUse to search based on wildcard characte

Managing individual recordings A-9Appendix A: Using the Wave Archived Recording BrowserWave ViewPoint User GuideSaving your current searchThere are tw

Managing individual recordings A-10Appendix A: Using the Wave Archived Recording BrowserWave ViewPoint User GuideThe following information is displaye

Acting on archived call recordings A-11Appendix A: Using the Wave Archived Recording BrowserWave ViewPoint User GuideActing on archived call recording

Checking the archive for missing audio files A-12Appendix A: Using the Wave Archived Recording BrowserWave ViewPoint User GuideNote: You can view Cal

Purging archived recordings A-13Appendix A: Using the Wave Archived Recording BrowserWave ViewPoint User GuidePurging archived recordingsYou must have

Wave ViewPoint User GuideAppendix BLogging On with Command-Line SwitchesAPPENDIX CONTENTSAbout ViewPoint command line switchesYou can add various swit

Wave ViewPoint User GuideChapter 1Introducing Vertical WaveCHAPTER CONTENTSAbout Vertical WaveVertical’s award-winning Wave phone system integrates yo

ViewPoint command line switch reference B-2Appendix B: Logging On with Command-Line SwitchesWave ViewPoint User Guide• /user /password /showloginoptio

ViewPoint command line switch reference B-3Appendix B: Logging On with Command-Line SwitchesWave ViewPoint User GuideUsing the /station commandThe /st

Wave ViewPoint User GuideAppendix CReporting ProblemsAPPENDIX CONTENTSAbout the Problem Report WizardIf you experience a problem with one of the Wave

Reporting a problem that involves a specific call C-2Appendix C: Reporting ProblemsWave ViewPoint User GuideReporting a problem that involves a specif

Wave ViewPoint User GuideAppendix DSoftware License AgreementEnd User Software License AgreementNOTICE: Please carefully read this End User Software

End User Software License Agreement D-2Appendix D: Software License AgreementWave ViewPoint User Guide2. ADDITIONAL LICENSING REQUIREMENTS AND/OR USE

End User Software License Agreement D-3Appendix D: Software License AgreementWave ViewPoint User Guide3. SCOPE OF LICENSE. The Software is licensed,

End User Software License Agreement D-4Appendix D: Software License AgreementWave ViewPoint User Guide• BENCHMARK TESTING. The Software may contain t

End User Software License Agreement D-5Appendix D: Software License AgreementWave ViewPoint User Guide6. PROOF OF LICENSE. If you acquired the Softwa

Accessing Wave 1-2Chapter 1: Introducing Vertical WaveWave ViewPoint User GuideUsing the Wave TAPI Service Provider and Contact Manager AssistantIf yo

End User Software License Agreement D-6Appendix D: Software License AgreementWave ViewPoint User GuideLIMITED MEDIA WARRANTY. Vertical Communications

PuTTY Executables & Source Code D-7Appendix D: Software License AgreementWave ViewPoint User GuidePuTTY Executables & Source CodeRefer to http

Wave ViewPoint User GuideSymbolsF11 (return your last call), 5-7F12 (redial your last call), 5-7Aaccessing account, 1-1account codesentering for co

Index IND-2Wave ViewPoint User GuideCcallback numberusing to identify contacts, 9-11caller IDincluding with pager notification, 6-12selecting name o

Index IND-3Wave ViewPoint User Guidetaking notes on, 4-11transferringtips for Operators, 4-8using drag-and-drop, 4-6using ViewPoint, 4-6unparking

Index IND-4Wave ViewPoint User Guideoverview, 3-1adding as pane in Call Monitor, 2-12setting up workgroup tabs for, 9-17tabs in, 3-2FF11 (return y

Index IND-5Wave ViewPoint User Guidewith new options, 2-6Mmenu bar, 2-7message waiting light, enabling and disabling, 6-11Microsoft Exchange Server

Index IND-6Wave ViewPoint User Guideproblems, reporting, C-1promptschanging language of for contacts, 9-5for password with call forwarding, 8-3publ

Index IND-7Wave ViewPoint User Guideusing ViewPoint, 4-6triangles in audio controls, 2-21U"Unknown" callers, associating with contacts, 9

Feature comparison table 1-3Chapter 1: Introducing Vertical WaveWave ViewPoint User GuideFeature comparison tableThe following table shows the major f

Wave documentation 1-4Chapter 1: Introducing Vertical WaveWave ViewPoint User GuideWave documentationRelated readingThe following documents are includ

Wave ViewPoint User GuideChapter 2Using ViewPointCHAPTER CONTENTSAbout ViewPointViewPoint provides a central place to manage your calls, voicemail, co

Logging on to ViewPoint 2-2Chapter 2: Using ViewPointWave ViewPoint User GuideLogging on to ViewPointTo use ViewPoint, you must log on using a valid W

Logging on to ViewPoint 2-3Chapter 2: Using ViewPointWave ViewPoint User GuideUsing ViewPoint with a different phone or serverBy clicking Options >

© 2008 by Vertical Communications, Inc. All rights reserved. Vertical Communications and the Vertical Communications logo and combinations thereof and

Logging on to ViewPoint 2-4Chapter 2: Using ViewPointWave ViewPoint User Guide2. Under Use this phone with ViewPoint, specify the phone with which Vie

Logging on to ViewPoint 2-5Chapter 2: Using ViewPointWave ViewPoint User GuideTo use ViewPoint with another station:1. In the Select Your ViewPoint Ph

Exiting ViewPoint 2-6Chapter 2: Using ViewPointWave ViewPoint User GuideLogging on with new logon optionsYou can log on as a different user, or with a

Elements of the ViewPoint window 2-7Chapter 2: Using ViewPointWave ViewPoint User GuideElements of the ViewPoint windowViewPoint window contains the f

Elements of the ViewPoint window 2-8Chapter 2: Using ViewPointWave ViewPoint User GuideThe toolbarThe toolbar, directly under the menu bar in each fol

Elements of the ViewPoint window 2-9Chapter 2: Using ViewPointWave ViewPoint User GuideUsing the navigation barClick an entry in the navigation bar to

Working in ViewPoint folders 2-10Chapter 2: Using ViewPointWave ViewPoint User Guide• Phone. If you see a Phone pane showing the name of another user,

Working in ViewPoint folders 2-11Chapter 2: Using ViewPointWave ViewPoint User GuideFor an overview of each folder, see the following table.Navigation

Working in ViewPoint folders 2-12Chapter 2: Using ViewPointWave ViewPoint User GuideWorking with multiple ViewPoint windowsYou can have several folder

Working in ViewPoint folders 2-13Chapter 2: Using ViewPointWave ViewPoint User GuideWith the Phonebook pane open, click the appropriate tab to display

REVISION HISTORYRelease Date Documentation Changes Page No.1.0 SP2 2/08 Release identifier on the title page has been modified to reflect current s/w

Working in ViewPoint folders 2-14Chapter 2: Using ViewPointWave ViewPoint User Guide3. Do one of the following:•Click Yes if you want the selected voi

Working in ViewPoint folders 2-15Chapter 2: Using ViewPointWave ViewPoint User GuideNote: Whenever you can drag an item to the Call Monitor to place

Working in ViewPoint folders 2-16Chapter 2: Using ViewPointWave ViewPoint User GuideFolder Folder Moves the folder to another folderOpens the Move Fol

Organizing items in folders 2-17Chapter 2: Using ViewPointWave ViewPoint User GuidePrinting items in foldersTo print the contents of a folder, choose

Organizing items in folders 2-18Chapter 2: Using ViewPointWave ViewPoint User GuideTo show, hide, or reorder columns in a ViewPoint folder:1. Choose V

Organizing items in folders 2-19Chapter 2: Using ViewPointWave ViewPoint User GuideSorting the contents of a columnClick a column header to sort the i

Organizing items in folders 2-20Chapter 2: Using ViewPointWave ViewPoint User GuideUsing the audio controlsWave’s audio controls make it easy to creat

Importing and exporting Wave items 2-21Chapter 2: Using ViewPointWave ViewPoint User GuideUsing voice message bookmarksYou can set bookmarks in voice

Importing and exporting Wave items 2-22Chapter 2: Using ViewPointWave ViewPoint User GuideTo import contacts from a CSV file:1. Choose File > Impor

Importing and exporting Wave items 2-23Chapter 2: Using ViewPointWave ViewPoint User Guide6. Select Use phone numbers as caller identification for the

Importing and exporting Wave items 2-24Chapter 2: Using ViewPointWave ViewPoint User Guide•Click Save Map to save the current mapping to a new file (t

Importing and exporting Wave items 2-25Chapter 2: Using ViewPointWave ViewPoint User Guide3. In Save exported file as, browse to the folder in which y

Wave ViewPoint User GuideChapter 3Using the Extensions ListCHAPTER CONTENTSViewing Wave extensionsYou can see all Wave extensions, along with informat

Viewing Wave extensions 3-2Chapter 3: Using the Extensions ListWave ViewPoint User GuideThe Extensions list updates automatically in real time.Extensi

Placing calls to an extension 3-3Chapter 3: Using the Extensions ListWave ViewPoint User GuideExtensions folder columnsThe following table shows the c

Wave ViewPoint User GuideChapter 4Receiving and Handling Calls in ViewPointCHAPTER CONTENTSUsing the Call Monitor folderIn the Wave ViewPoint, the Cal

Using the Call Monitor folder 4-2Chapter 4: Receiving and Handling Calls in ViewPointWave ViewPoint User GuideIn the Call Monitor folder you can:• See

Selecting and acting on a call in the Call Monitor folder 4-3Chapter 4: Receiving and Handling Calls in ViewPointWave ViewPoint User GuideSelecting an

Wave ViewPoint User GuideContentsContentsChapter 1 Introducing Vertical WaveAbout Vertical Wave - - - - - - - - - - - - - - - - - - - - - - - - - - -

Commands while a call is ringing 4-4Chapter 4: Receiving and Handling Calls in ViewPointWave ViewPoint User GuideCommands while a call is ringingWhile

Commands while you’re on a call 4-5Chapter 4: Receiving and Handling Calls in ViewPointWave ViewPoint User GuideCommands while you’re on a callOnce yo

Commands while you’re on a call 4-6Chapter 4: Receiving and Handling Calls in ViewPointWave ViewPoint User GuideNote the following:•Use Actions > H

Commands while you’re on a call 4-7Chapter 4: Receiving and Handling Calls in ViewPointWave ViewPoint User Guide• Supervised transfer, sometimes calle

Commands while you’re on a call 4-8Chapter 4: Receiving and Handling Calls in ViewPointWave ViewPoint User Guide7. Choose one of the following options

Commands while you’re on a call 4-9Chapter 4: Receiving and Handling Calls in ViewPointWave ViewPoint User GuideTo record a call:1. During an active c

Commands while you’re on a call 4-10Chapter 4: Receiving and Handling Calls in ViewPointWave ViewPoint User GuideUnparking a callYou can retrieve a pa

Incoming call indicators 4-11Chapter 4: Receiving and Handling Calls in ViewPointWave ViewPoint User GuideEntering an account code for a callWhile on

Incoming call indicators 4-12Chapter 4: Receiving and Handling Calls in ViewPointWave ViewPoint User GuideWave can also give you information about an

Wave ViewPoint User GuideChapter 5Placing Calls in ViewPointCHAPTER CONTENTSPlacing a callViewPoint provides the following ways for you to place calls

Contents TOC-2Wave ViewPoint User GuideLogging on to ViewPoint - - - - - - - - - - - - - - - - - - - - - - - - - - - 2-2Using ViewPoint with a differe

Placing a call 5-2Chapter 5: Placing Calls in ViewPointWave ViewPoint User GuidePlacing calls using the Dial barViewPoint has a Dial bar on the menu b

Placing a call 5-3Chapter 5: Placing Calls in ViewPointWave ViewPoint User GuideUsing the Place Call To dialogThe Place Call To dialog visually guides

Placing a call 5-4Chapter 5: Placing Calls in ViewPointWave ViewPoint User Guide•Click My Numbers. To place a call to one of your own phone numbers, s

Placing a call 5-5Chapter 5: Placing Calls in ViewPointWave ViewPoint User GuideSpeed-dialing by double-clickingIn the Extensions list, double-clickin

Checking a number 5-6Chapter 5: Placing Calls in ViewPointWave ViewPoint User GuideChecking a numberTo confirm that Wave has correctly interpreted a n

Redialing numbers and returning calls 5-7Chapter 5: Placing Calls in ViewPointWave ViewPoint User GuideRedialing numbers and returning callsYou can qu

Creating conference calls 5-8Chapter 5: Placing Calls in ViewPointWave ViewPoint User Guide4. Select the second party for the conference call or enter

Supervising other users’ calls 5-9Chapter 5: Placing Calls in ViewPointWave ViewPoint User GuideConferencing multiple active calls togetherUse the fol

Supervising other users’ calls 5-10Chapter 5: Placing Calls in ViewPointWave ViewPoint User GuideEach supervise command is available only if you have

Wave ViewPoint User GuideChapter 6Managing Voice Messages in ViewPointCHAPTER CONTENTSAbout managing voice messages in ViewPointYou can manage your vo

Contents TOC-3Wave ViewPoint User GuideChapter 3 Using the Extensions ListViewing Wave extensions - - - - - - - - - - - - - - - - - - - - - - - - - -

About managing voice messages in ViewPoint 6-2Chapter 6: Managing Voice Messages in ViewPointWave ViewPoint User GuideThe Messages folderThe Messages

About managing voice messages in ViewPoint 6-3Chapter 6: Managing Voice Messages in ViewPointWave ViewPoint User GuideMessages foldersYou can store yo

Listening to your voice messages and call recordings 6-4Chapter 6: Managing Voice Messages in ViewPointWave ViewPoint User GuideListening to your voic

Handling your voice messages 6-5Chapter 6: Managing Voice Messages in ViewPointWave ViewPoint User GuideForwarding a voice messageYou can forward a vo

Handling your voice messages 6-6Chapter 6: Managing Voice Messages in ViewPointWave ViewPoint User GuideTo reply to all recipients of a message:1. Sel

Handling your voice messages 6-7Chapter 6: Managing Voice Messages in ViewPointWave ViewPoint User GuideOpening the contact record from a voice messag

Handling your voice messages 6-8Chapter 6: Managing Voice Messages in ViewPointWave ViewPoint User GuideAssociating a voice message from “Unknown” wit

Managing call recordings 6-9Chapter 6: Managing Voice Messages in ViewPointWave ViewPoint User GuideManaging call recordingsThe following types of cal

Sending a message directly to a user’s voicemail 6-10Chapter 6: Managing Voice Messages in ViewPointWave ViewPoint User Guide1. Choose File > New &

Knowing when you have new messages 6-11Chapter 6: Managing Voice Messages in ViewPointWave ViewPoint User GuideKnowing when you have new messagesNew v

Contents TOC-4Wave ViewPoint User GuideAdding notes to a call - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 4-11Incoming call

Knowing when you have new messages 6-12Chapter 6: Managing Voice Messages in ViewPointWave ViewPoint User GuideNote the following:• For e-mail notific

Managing greetings 6-13Chapter 6: Managing Voice Messages in ViewPointWave ViewPoint User GuideManaging greetingsGreetings are recorded messages that

Managing greetings 6-14Chapter 6: Managing Voice Messages in ViewPointWave ViewPoint User GuideThe Greetings folder contains three sections:• The Gree

Wave ViewPoint User GuideChapter 7Using the Call Log FolderCHAPTER CONTENTSThe Call Log folderThe Call Log folder contains a record of all incoming an

The Call Log folder 7-2Chapter 7: Using the Call Log FolderWave ViewPoint User GuideCall Log folder filtersThe Call Log folder toolbar contains the fo

The Call Log folder 7-3Chapter 7: Using the Call Log FolderWave ViewPoint User GuideCustom DataCustom data, if any, associated with the call. Custom d

The Call Log folder 7-4Chapter 7: Using the Call Log FolderWave ViewPoint User GuideRecorded By User If checked, the user recorded the call manually u

The Call Log folder 7-5Chapter 7: Using the Call Log FolderWave ViewPoint User GuideViewing call detailsYou can view more information about your calls

The Call Log folder 7-6Chapter 7: Using the Call Log FolderWave ViewPoint User GuideCall Details columnsThe Call Details dialog contains following col

Taking notes on a Call Log entry 7-7Chapter 7: Using the Call Log FolderWave ViewPoint User GuideTaking notes on a Call Log entryBy clicking Notes in

Contents TOC-5Wave ViewPoint User GuideForwarding a voice message - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 6-5Replying to a voic

Associating a call from “Unknown” with a contact 7-8Chapter 7: Using the Call Log FolderWave ViewPoint User GuideAssociating a call from “Unknown” wit

Opening the contact record from a contact’s call 7-9Chapter 7: Using the Call Log FolderWave ViewPoint User GuideYou can also enter an account code du

Wave ViewPoint User GuideChapter 8Call ForwardingCHAPTER CONTENTSAbout call forwardingCall forwarding causes your calls to ring at another phone, eith

Forwarding calls 8-2Chapter 8: Call ForwardingWave ViewPoint User Guide2. Click On. 3. Enter or select the number to dial in one of the following ways

Forwarding calls 8-3Chapter 8: Call ForwardingWave ViewPoint User Guide5. To set other call forwarding options, click the Advanced tab. You can set an

Forwarding calls 8-4Chapter 8: Call ForwardingWave ViewPoint User GuideTurning forwarding on and off via the FWD buttonThe FWD button appears in the

Wave ViewPoint User GuideChapter 9Managing Contacts and WorkgroupsCHAPTER CONTENTSAbout contact management and WaveViewPoint’s Contacts folder provide

The Contacts folder 9-2Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User GuideThe Contacts folderTo open the Contacts folder, click its i

Managing contacts 9-3Chapter 9: Managing Contacts and WorkgroupsWave ViewPoint User GuidePublic contacts contained in the Public\Contacts folder and c