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APPENDIX C
APPENDIX C
TROUBLESHOOTING
This appendix contains information that may be helpful when you are troubleshooting problems
with various Intel Dialogic components. It is divided into the following sections:
“Troubleshooting Intel Dialogic board problems” on page C-1.
“Troubleshooting Robbed Bit T1 problems” on page C-14.
“Troubleshooting ISDN PRI T1/E1 problems” on page C-15
“Troubleshooting problems with analog trunks” on page C-17
Reporting problems
For information about how to report problems, see “Reporting problems to your TeleVantage
provider” in Chapter 12 in Administering TeleVantage.
Troubleshooting Intel Dialogic board problems________________
This section provides information about the following problems:
Intel Dialogic drivers do not start. See page C-2.
TeleVantage Server fails to detect some or all stations on HDSI/x analog station board.
See page C-3.
‘Stations not responding’ error on DISIx analog station board. See page C-3.
DCM fails to detect a DM3 board. See page C-3.
DCM fails to detect a D/41ESC board. See page C-7.
Troubleshooting mixed CTbus board systems. See page C-8.
PCI boards not recognized at Server startup. See page C-8.
Intel Dialogic Service fails to start when a PCI board is installed in a PC with the
Phoenix BIOS. See page C-9.
Intel Dialogic drivers may not start after moving or changing a Intel Dialogic DM3
telephony board. See page C-9.
In the Device Monitor, stations or trunks are not in the expected order. See page C-10.
System Event Log reports ‘Error 5aa’ or ‘PEB/SCBUS cable missing’ and Intel Dialogic
drivers fail to start. See page C-11.
All phones ring when Intel Dialogic drivers are started See page C-12.
Echo heard on IP phones on calls that came in on D/120JCT-LS analog trunk board. See
page C-12.
- INSTALLING INTEL TELEPHONY 1
- COMPONENTS 1
- CONTENTS 5
- INTRODUCTION 9
- TELEPHONY RESOURCE OPTIONS 11
- Intel HMP Intel boards 13
- Section 1 15
- Preparing for 15
- Installation 15
- INTEL HMP REQUIREMENTS 17
- Software Requirements.” 18
- Ordering Intel HMP licenses 19
- Examples 22
- INTEL DIALOGIC TELEPHONY 23
- AND SOFTWARE 23
- Required hardware components 24
- Required software components 24
- Trunk resources 25
- Station resources 25
- IP trunks and RTP resources 25
- Voice resources 26
- Conference resources 27
- About timeslot limits 28
- About DM3 boards 29
- Section 2 31
- Installing Intel 31
- INSTALLING INTEL HOST MEDIA 33
- Task checklist 34
- Yes to continue 36
- Installing Intel HMP 1.1 37
- OK to continue 38
- Yes, I want to restart my 39
- HMP 1.1 SU Drivers 39
- . The Intel 43
- Upgrading a license 45
- Uninstalling Intel HMP 48
- Section 3 51
- Boards and 51
- HAPTER CONTENTS 53
- Perform these steps 54
- Static warning 55
- Port Number Telco Pin Pair 68
- Watchdog Signal 71
- CHAPTER 7 73
- Scheduling an upgrade 74
- Intel Dialogic documentation 74
- Dialogic SR 5.1.1 Drivers 78
- Board Task 91
- Configuring ISA boards 92
- Receive Gain parameter 93
- NI2. ISDN PRI E1 boards 95
- HandleProgressInd. Add this 97
- Value field, enter 99
- Configure Device to open the 102
- Value drop-down list 102
- OK to save your changes 104
- \Server\tvrbt1.exe 108
- *AAAAAAAAAA*DDDD (where A 110
- *AAAAAAAAAA*DDDD (where 113
- Installing TeleVantage 115
- Appendixes 117
- IN TELEVANTAGE 119
- Conserving voice resources 122
- Gaining extra voice resources 123
- Conference maximums 125
- CONFIGURING INTEL DIALOGIC 127
- ISDN PARAMETERS 127
- C:\Program Files\Dialogic\BIN 129
- Open Span 130
- Viewing D-Channel Trace files 133
- \TeleVantage Server\Logs 133
- Sample trace output 134
- IDSN2BCT.exe was copied 135
- TROUBLESHOOTING 137
- Dialogic DM3 telephony board 145
- TeleVantage 152
- USING THE INTEL DIALOGIC 155
- MANAGER 155
- Non-Plug and Play Drivers 157
- PECIFICATIONS 159
- Column Description 160
- Trunk Resources by Board 167
- HANGING THE MEDIA LOAD FOR A 173
- ELEPHONY BOARD 173
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