Vertical TeleVantage 7.5 Technical Information download pdf (Page 145)

APPENDIX C. TROUBLESHOOTING C-9

3. Shut down the TeleVantage Server PC, and then restart it and log on.

4. The Windows Found New Hardware wizard starts. Follow the on-screen instructions.

5. In the Install Hardware Device Drivers dialog box, select

Search for a suitable driver

for my device (recommended)

. Click Next to continue.

6. In the Locate Driver Files dialog box, select the

Specify a location checkbox. Click

Next to continue.

7. Click

Browse and point to the directory listed in step 2. Click OK.

8. In the Driver Files Search Results dialog box, verify that the correct file was found as

a driver for the new device:

For DM3 PCI boards: dlgcdm3_nt4.inf

For legacy PCI boards: dlgcsram_nt4.inf

Click Next to continue.

9. In the Completing the Found New Hardware Wizard dialog box, verify that the board

name is correct, and then click

Finish.

Intel Dialogic Service fails to start when a PCI board is installed in a PC

with the Phoenix BIOS

Intel Dialogic PCI boards cannot be auto detected when installed in a PC that uses the Phoenix

BIOS. This problem results from an incompatibility between the Intel Dialogic System Service

and the BIOS Advanced Configuration and Power Interface (ACPI). Resolving this issue

involves disabling the ACPI functionality.

To configure BIOS so that the Intel Dialogic System Service can start, invoke the BIOS

configuration utility for your system. The configuration choice depends on the version of the

Phoenix BIOS:

In earlier versions, there is an option for Plug and Play O/S installed (Y/N). For this

option, select

In later versions, there is an O/S Installed selection with the following options: Win2000

/ Win98, Win95 or Other. For this option, select

Other.

Intel Dialogic drivers may not start after moving or changing a Intel

Dialogic DM3 telephony board

Intel Dialogic DM3 boards cannot be moved or changed in a single operation. This restriction

applies whether you are moving a board to a different slot, removing one board and installing

another, or swapping a board for another of the same type. (See page 4-7 for a list of DM3 boards

supported by TeleVantage.)

As a workaround, do the following when moving or changing a DM3 board.

1. Stop the TeleVantage Server and the Intel Dialogic drivers if they are running.

2. Remove the board.

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Vertical TeleVantage 7.5 Technical Information Page 145

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