Vertical IP8012 User's Guide download pdf (Page 41)

MG IP Station User Guide

Chapter 5

CALL HANDLING

Call Transfer: Sending a call to a different destination

You can send an active call to another station or other resource of the system, Call Transfer.

You can screen the transfer with the receiving party (Screened Call Transfer) or complete the

transfer without screening (Unscreened Call Transfer).

Transferred calls, internal or external, are place in Transfer Hold. These calls will receive Music

on Hold (MOH) and will recall if not answered in a timely manner.

If an Unscreened Transfer call encounters an error or DND, it may immediately recall at your

Station.

DSS/BLF buttons may be employed to transfer calls.

To Transfer an active call:

1. Press TRANS/PGM,

2. Call the transfer party,

3. Unscreened Call Transfer- Hang-up,

4. Screened Call Transfer- When call is answered or Splash tone is heard, announce the

call and hang-up.

Call Hold: Placing a call in a waiting state

You may place an active Internal or External call in one of several holding states. In System

Hold, other non-restricted stations may pick-up the call. In Exclusive Hold, only the holding

station may pick-up the call.

The system is assigned a preferred hold type (System or Exclusive). You may override this

Hold Preference by pressing the HOLD/SAVE button twice.

The LEDs for CO/IP line buttons flash at distinctive rates for the holding station and other MBX

Phone users.

There are also user operations such as pressing a DSS/BLF button that will place a call in

Automatic Hold.

Calls will remain in the held state for a period and then recall the user. This Hold Recall is

provided with a different ring signal. If not answered in a timely manner, the Attendant will

receive Attendant Hold Recall.

CONFIDENTIAL MATERIAL - Do Not Distribute

1.0 Review Draft - 7/7/2010

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Vertical IP8012 User's Guide Page 41