Vertical Edge 120 Specifications download pdf (Page 121)

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DX-120 Installation and Maintenance Manual TROUBLESHOOTING INSTALLATION ISSUES

Voice Mail Doesn’t Work - “No Legal Member” Error (continued)

• If you have an existing database, and you have PC-DBA loaded onto a laptop, you can:

- save the customized database

- perform a cold start initialization (which loads a default database, writing over your custom database),

and then

- reload the saved database over the default database.

HINT

Follow the procedure described under “Adding Hardware to an Existing System”

on page 113.

• If you have an existing database, and do not have access to PC-DBA, you must use the telephone to program

the system

HINT

For details on DX-120 programming options, see the DX-120 Technical Manual,

Volume II, Programming. When you take the system down and re-intialize it, you

will have to re-program your database afterwards.

What to Do if a Normal Cold Start

/Restart Is Not Possible

If circumstances on the customer site keep you from performing a cold restart, perform the following steps using

the telephone.

1) Dial into the programming mode and enter 01-XXX-21 (where XXX represents the extension’s port

type).

• The voice mail ports are in range 157-164.

2) Press save.

3) Press chg until the port type “VM” displays for this extension.

4) Press HOLD to return to the previous menu level.

Press the Up or Down Volume arrows to return to the current database Item.

5) Return to the Selection screen.

Checking the UCD Group Numbers

6) Enter 06-01-XX-03-01 (where XX represents the UCD group number: e.g., 24).

7) Press save to advance to member #1 of the new UCD Group selected.

8) Press chg.

9) Enter the extension number of the digital channel you want to program into this member.

• At default the digital channels of DX-120 Voicemail are 157, 158, 159, 160, 161, 162, 163, 164.)

10) Press save.

11) Press next.

Repeat steps 8 through 10 to program all voice mail channels as members of this UCD group.

What to Do if a Normal Cold Start/Restart Is Not Possible (continued on next page)

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Vertical Edge 120 Specifications Page 121