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Symptons & Solutions 8-1
Chapter 8: Troubleshooting
MBX IP Hardware & Installation Guide
Chapter 8
Troubleshooting
Symptons & Solutions
A list of problems and solutions that your may encounter when using the MBX IP system.
PROBLEM CAUSE/SYMPTOM SOLUTION
Hardware
System power failure AC Power Fail • Check the AC Power source.
• Check the Inlet fuse and PSU Fuse
• Check LD21,LD22 on MB/MBE -
Replace the PSU with a good one.
+5V, +30V Fail • Check MPB board was installed and
verify which board has a short circuit
by extracting the boards one by one
LD4 LED OFF on the MPB • Check DC Output status on MB
System does not operate Power short circuit in some board(s) • Check the connection of each board
with the MPB.
• Check the PSU. Check a short
circuit on the MPB or other boards.
• Press the Reset button when the
DIP switch (SW1 for database
protection) is in the default position.
Bad board connection
System database not working
MPB Operation • Check MPB status and SW1
position
SLT does not operate Bad DSIU/SLIB12/SLIB24/
SLIB12C/SLIB24C
• Exchange the board with one in
good working condition.
Bad connection between the
DSIU/SLIB12/SLIB24/
SLIB12C/SLIB24C and SLT
• Check that the board connection
between the lines of the SLT and
DKT on the MDF, and fix any
mismatching.
Release 1.7
April 2012
- Release 1.7 1
- April 2012 1
- REVISION HISTORY 4
- Contents 5
- Chapter 6 DECT Installation 6
- Chapter 8 Troubleshooting 7
- Precaution 10
- Disposal of Old Appliance 11
- Manual Usage 12
- System Overview 13
- System Connection Diagram 14
- System Components 15
- Specifications 16
- Specifications 2-6 18
- MPB VOIP 18
- ITEM SPECIFICATION 18
- Specifications 2-7 19
- VOIB8/VOIB24 19
- OTHER SYSTEM SPECIFICATIONS 19
- Specifications 2-8 20
- SYSTEM CAPACITY 20
- KSU Installation 23
- Wiring Precautions 24
- Pre-Installation 3-3 25
- BKSU Carton Contents 25
- Pre-Installation 3-4 26
- EKSU Carton Contents 26
- Pre-Installation 3-5 27
- KSU Exterior and Dimension 27
- Pre-Installation 3-6 28
- LED Indications 28
- LED DESCRIPTION 28
- Pre-Installation 3-7 29
- Chapter 3: KSU Installation 30
- Frame Ground Connection 32
- Types of Connectors 34
- KSU Mounting 35
- Pre-Installation 3-14 36
- KSU Wall Mounting 36
- Pre-Installation 3-15 37
- Rack Mounting 37
- KSU Rack Mounting 37
- Expansion KSU Installation 38
- Mounting 39
- Expansion KSU Wall Mounting 40
- Board Installation 43
- Main Processing Board 44
- Chapter 4: Board Installation 45
- CO Line Boards 56
- LCOB4/8/12/ (cont’d) 57
- LCOB4/LCOB8/LCOB12 (cont’d) 58
- Extension Boards 67
- Extension Boards 4-28 70
- LED FUNCTION REMARK 70
- Extension Boards 4-29 71
- Extension Boards 4-31 73
- Extension Boards 4-34 76
- LED Indications (cont’d) 76
- Function Boards 77
- VOIB8 8 81
- VOIB24 24 81
- Function Boards 4-40 82
- LAN, VoIP Specification 82
- Function Boards 4-43 85
- LED Indication 85
- Function Boards 4-44 86
- Pin Assignment 86
- Chapter 5 87
- MODEL DESCRIPTION 87
- Terminal Cabling Distance 88
- Basic Terminal Connection 89
- SLT Phone 91
- IP 8000 Series Keyset 93
- Connecting the SBX Phone 94
- IP 8000 DSS Installation 95
- Cable Wiring 97
- Rack Mount Wiring 98
- DECT Installation 101
- DECT Installation 6-4 102
- DECT Installation 6-5 103
- WTIB4/WTIB8 103
- Chapter 6: DECT Installation 109
- Starting the MBX IP System 113
- Basic Preprogramming 114
- Button Explanation 115
- How to Enter Programming Mode 115
- Permanent Update Procedure 116
- How to Reset the System 116
- Pre-programming 116
- Site Name 117
- Character Entry Chart 118
- MAX. Number of SIP Phones 121
- IP Phone Mac Address 121
- IP Phone User ID 121
- IP Phone User Password 122
- Gateway MAC Address 122
- Gateway IP Address 123
- Gateway Firewall IP Address 123
- RTP Security 123
- Application Release Date 127
- Boot Version 127
- Boot Release Date 127
- Range of Station 128
- Station Number Input 128
- Basic Preprogramming 7-17 129
- Basic Preprogramming 7-18 130
- CO Group Access Code Input 132
- Station Group Number Input 132
- Troubleshooting 133
- Symptons & Solutions 8-2 134
- Introduction 135
- Configuration 136
- PMS Connection Spec 137
- PMS Message 138
- ACK/NAK MESSAGE 140
- ACK/NAK MESSAGE 9-8 142
- Error Code Table 142
- Link Check Message 143
- PMS Messages 144
- PMS Messages 9-11 145
- PMS Messages 9-12 146
- PMS Messages 9-13 147
- PMS Messages 9-14 148
- PMS Messages 9-15 149
- PMS Messages 9-16 150
- PMS Messages 9-17 151
- PMS Messages 9-18 152
- PMS Messages 9-19 153
- 0x02: Hotel Attendant 153
- PMS Messages 9-20 154
- PMS Messages 9-21 155
- PMS Messages 9-22 156
- PMS Messages 9-23 157
- PMS Messages 9-24 158
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