INSTALLING TELEVANTAGE
Configuring TAPI applications for the Multi-Line TAPI Service Provider
14-7
Chapter 15. Installing the TeleVantage Recording Archive Service..
15-1
Introduction.........................................................................................15-2
Installation steps................................................................................. 15-2
Chapter 16. Installing the TeleVantage SMDR Service................16-1
Overview.............................................................................................16-2
Output connection options............................................................... 16-2
Installing the SMDR service................................................................16-3
Configuring the SMDR service ...........................................................16-3
Starting, pausing, and stopping the service.................................... 16-4
Starting the SMDR service automatically on restart ....................... 16-4
Choosing the SMDR format ............................................................ 16-4
Selecting the output connection type .............................................. 16-4
TCP/IP ports to avoid.......................................................................... 16-5
TeleVantage SMDR formats...............................................................16-6
Toshiba CTX SMDR format..............................................................16-10
Avaya Lucent Definity SMDR format ................................................16-12
Chapter 17. Installing the TFTP Service........................................17-1
Overview.............................................................................................17-2
Installing and configuring the Tftpd32 TFTP Server ........................... 17-2
Configuring the Tftpd32 TFTP Server once it has been started..... 17-6
Appendixes
Appendix A. Using TeleVantage with
Microsoft Terminal Services
or Citrix MetaFrame ........................................................ A-1
Installing workstation applications on an application server .................A-2
Using the Terminal Services Client on Windows 2000 PCs .................A-4
Using Terminal Services for remote administration..............................A-5
Appendix B. Troubleshooting......................................................... B-1
TeleVantage system overview..............................................................B-2
Troubleshooting telephone problems ...................................................B-3
Troubleshooting database server problems .........................................B-4
Troubleshooting TeleVantage Server problems ...................................B-5
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