Vertical TeleVantage 7.5 Technical Information download pdf (Page 251)

APPENDIX G. EXTENDING TELEVANTAGE G-5

The possible combinations of DTMF digits that are sent to the device are described in the

following table.

The following example illustrates one way that TeleVantage can be configured to send DID

digits to stations:

Q Frank Smith is assigned extension 101. Miri Anatolia is assigned extension 102.

Q A third-party voice mail system is attached to several TeleVantage stations. The system

administrator creates a user for each device and assigns each one an extension, as in

“voice mail Port 1” at extension 301, “voice mail Port 2” at extension 302, and so forth.

When setting the

Send digits to station option for each user, the system administrator

selected

Send call type and extension number. Finally, each voice mail port is added

to a workgroup called voice mail, at extension 300 (for more on setting up workgroups,

see “Creating a Workgroup” in Chapter 8 in Administering TeleVantage.

Q Both Frank and Miri have a routing list that rings them first at their own extensions, and

then sends calls to the workgroup voicemail at extension 300. Any calls for Frank and

Miri that they do not pick up go to the first available voicemail port in the workgroup.

Note:

In the previous example it is highly recommended that you use more than one voice mail

device. A single device at extension 300, for example, can only handle one call at a time—either

a user checking for voice messages or an external caller leaving a message. If a second call

comes in to the device while it is busy, the second call goes to the final action of extension 300’s

routing list, which may be TeleVantage’s voice mail, or any other final action that you configured.

Type of call DTMF digits sent

Direct call to this extension from an external caller. “1”

Direct call to this extension from an internal caller at

another TeleVantage source extension.

“2{source extension}#”

Call from an external caller to a different target extension.

The call was sent to this extension via a routing list action

because the target extension was busy or the call was not

answered.

"5{target extension}#"

Call from an internal caller at another source extension to

a different target extension.

The call was sent to this extension via a routing list action

because the target extension was busy or the call was not

answered.

"6{target extension}#

{source extension}#"

1 2 ... 246 247 248 249 250 251 252 253 254 255 256 ... 343 344

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Vertical TeleVantage 7.5 Technical Information Page 251