Vertical TeleVantage 7.5 Technical Information download pdf (Page 148)

11-8 INSTALLING TELEVANTAGE

Q If you are installing the TAPI Service Provider for the first time, Workstation Setup

prompts you to define a Windows telephony dialing location for your PC, which is

required to place outbound calls. If you see this prompt, click

OK.

In the Location Information dialog box, select your country from the drop-down

list, enter your area code, and enter the number you must dial to get an outside line,

for example “9”. Click

OK.

In the Phone and Modem Options dialog box, select the location from which you

are dialing, and click

OK.

12. In the Install Completed screen, select the

Show What’s New checkbox to see a

complete listing of the new features available in this version of TeleVantage. Click

Finish to complete the installation.

Note:

If after installing the TeleVantage workstation applications according to the previous

instructions you upgrade a Windows 98 or ME workstation PC to Windows XP SP2 or Windows

2003 Server SP1, you need to repair the workstation applications. To do so, from the Windows

Control Panel, click Add/Remove Programs, select TeleVantage workstation applications

and then click Change

. When the TeleVantage Workstation Setup starts, follow the on-screen

instructions and click Repair in the Program Maintenance screen.

Configuring the TeleVantage workstation applications __________

Configuring the TeleVantage Administrator and ViewPoint

For information about customizing and using the TeleVantage Administrator, see Administering

TeleVantage .

For information about customizing and using TeleVantage ViewPoint, see Using TeleVantage.

Configuring the TeleVantage TAPI Service Provider

Workstation Setup runs the TAPI Service Provider Configuration wizard automatically when

you install the TAPI Service Provider for the first time on a PC. You can run the Configuration

Wizard later, for example to change your station ID. To do so:

1. Click

Start > Programs > Vertical TeleVantage > TeleVantage TAPI Service

Provider Configuration Wizard

2. Follow the on-screen instructions. Click

Help for more information.

Configuring your contact manager for use with

the TAPI Service Provider

Before making calls from the contact manager, you must configure it to recognize the TAPI

Service Provider. Use one or more of the following procedures as needed.

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Vertical TeleVantage 7.5 Technical Information Page 148