Vertical TeleVantage 7.5 Technical Information download pdf (Page 52)

3-22 INSTALLING TELEVANTAGE

Q Disk space. Be sure to provide enough disk space for the mailbox recordings that you

will archive. See “Minimum disk space requirements” on page 3-6 for minimum disk

space recommendations based on minutes of voice files.

Important:

The hard drive used for archived recordings must be an NTFS-partitioned

drive. Do not archive recordings to a FAT or FAT32-partitioned drive.

Q Backup. A tape backup unit or a DVD burner is recommended to save old recordings

Q RAID. Configure you archive server PC with RAID so that if a hard drive fails, you do

not lose your valuable recordings.

Requirements for the TeleVantage Archived Recording Browser (which runs on other

networked PCs) are the same as for the Administrator or Viewpoint, described on page 3-18.

TeleVantage SMDR Service requirements _____________________

TeleVantage Station Message Detail Recording (SMDR) Service requires the following on the

TeleVantage Server:

Q An available COM port, if your call accounting package requires one.

Q TeleVantage ViewPoint.

Q A ViewPoint license. SMDR Service can share a ViewPoint license with the

Administrator user (see “TeleVantage license requirements” on page 3-16.)

Emergency dialing service requirements _____________________

TeleVantage supports both standard 911 and Enhanced 911 (E-911) emergency dialing services:

Q Standard 911 calls does not require any additional hardware. All standard 911 calls use

a TeleVantage trunk and go through the local carrier to the emergency dispatching

center.

Q All E-911 calls go through a special E-911 device and do not use a TeleVantage trunk.

Typically, a dedicated trunk connects the E-911 device directly to the emergency

dispatching center.

An E-911 call transmits the Automatic Number Identification (ANI) of the calling

station as the TeleVantage station ID. This information allows the E-911 center at the

telephone company to identify the location of the person who made the emergency call.

For example, this information can include the specific floor and office in a large building

from which the call was made.

If for any reason the emergency call cannot be placed using E-911 service, TeleVantage

automatically places a standard 911 call to the emergency center using the local carrier.

Note:

E-911 service is not supported on IP phones. Emergency calls made from IP phones are

handled as standard 911 calls.

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Vertical TeleVantage 7.5 Technical Information Page 52