Vertical TeleVantage 7.5 Technical Information download pdf (Page 247)

APPENDIX G

EXTENDING TELEVANTAGE

Versatility is what makes TeleVantage so powerful, and that versatility is enhanced even further

by the ability to integrate other applications into the TeleVantage Server. You can extend a

TeleVantage system in the following ways:

Q In-band signaling applications. Software designed to interact with PBX or Centrex

systems can be configured to work with TeleVantage, providing custom IVR or

call-handling functions (fax back, touch tone data retrieval, and so on).

Q TAPI applications. TAPI-compatible phone dialers and contact managers such as Act!,

GoldMine, FrontOffice 2000, and Microsoft Outlook can be integrated into TeleVantage

through the TeleVantage single-line or Multi-line TAPI Service Provider.

Q Third-party telephony devices. Devices such as fax servers and voice mail systems can

be integrated into the TeleVantage Server.

Q Custom software. If you have a requirement that cannot be met by one of the many

off-the-shelf applications available from third-party vendors, programmers can use the

TeleVantage Software Development Kit (SDK) to integrate custom-built software with

your TeleVantage system.

See the following topics:

Q Extending TeleVantage with off-the-shelf applications. See page G-2.

Q Extending TeleVantage with third-party devices. See G-3.

Q Using an overhead loudspeaker with TeleVantage. See G-7.

For an overview of what programmers can accomplish using the TeleVantage SDK, see:

Q In-band signaling applications. See page G-2.

Q TAPI applications. See page G-2.

Q Installing the TeleVantage SDK. See page G-8.

Q The TeleVantage SDK Application Programming Interfaces. See page G-8.

Q The Client API. See page G-9.

Q The Add-in API. See page G-9.

Q The IVR Plug-in API. See page G-9.

Q The Device Status API. See page G-12.

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Vertical TeleVantage 7.5 Technical Information Page 247