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TeleVantage 7.5
Technical Information
Vertical TeleVantage 7.5 Technical Information Page 165
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C
HA
PTER
14. I
NST
A
LLING
T
ELE
V
ANT
AGE
M
UL
TI
-
LINE
TA
P
I
S
ERVICE
P
ROVIDER
14-3
4.
Click
TeleVantage Se
rvices
.
5.
The TeleVantage Servic
es Setup starts.
Follow the on-screen instructions.
1
2
...
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...
343
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INSTALLING TELEVANTAGE
1
COPYRIGHT
3
TRADEMARKS
3
LIMITED WARRANTY ON SOFTWARE
3
NETWORK CAPTURE TECHNOLOGY
3
Vertical Communications, Inc
4
1-877-VERTICAL
4
Appendixes
10
CONTENTS
11
INTRODUCTION
15
Major TeleVantage features
16
CHAPTER 1. INTRODUCTION 1-3
17
1-4 INSTALLING TELEVANTAGE
18
CHAPTER 1. INTRODUCTION 1-5
19
HAPTER 1. INTRODUCTION 1-7
21
Online Help
22
HTML books
22
Adobe Acrobat PDF books
22
TELEVANTAGE COMPONENTS
23
TeleVantage add-ons
24
The Device Monitor
25
Server reliability features
25
2-4 INSTALLING TELEVANTAGE
26
2-6 INSTALLING TELEVANTAGE
28
TELEVANTAGE REQUIREMENTS
31
3-2 INSTALLING TELEVANTAGE
32
3-4 INSTALLING TELEVANTAGE
34
Hard drive requirements
36
Offline storage requirements
38
Power supply requirements
39
Cooling requirements
39
Dongle requirements
40
Scalability limits
40
3-12 INSTALLING TELEVANTAGE
42
Using TeleVantage with a LAN
43
Novell networks
44
Proxy server requirements
45
3-16 INSTALLING TELEVANTAGE
46
3-18 INSTALLING TELEVANTAGE
48
3-20 INSTALLING TELEVANTAGE
50
3-22 INSTALLING TELEVANTAGE
52
E-911 device suppliers
53
Section 1
55
Preparing for
55
Installation
55
RUNK OPTIONS AND REQUIREMENTS
57
4-2 INSTALLING TELEVANTAGE
58
Ordering Direct Inward Dial
59
Ordering hunt groups
60
Ordering call waiting
60
T1 carrier requirements
61
T1 ISDN PRI Protocols
62
E1 carrier requirements
63
E1 ISDN PRI protocols
64
E1 CAS protocols
64
ISDN BRI carrier requirements
65
VoIP features in TeleVantage
66
HONE OPTIONS AND REQUIREMENTS
69
Introduction
70
Tested ADSI phones
71
Tested analog phones
72
Brand Model CLASS features
73
Tested SIP desktop phones
74
Brand Model Version Features
75
5-8 INSTALLING TELEVANTAGE
76
Tested SIP softphones
77
Tested H.323 phones
78
Digital phone features
79
5-12 INSTALLING TELEVANTAGE
80
Tested digital phones
81
Replacing an existing PBX
82
Section 2
85
Performing the
85
GATEWAY OPTIONS AND
87
6-2 INSTALLING TELEVANTAGE
88
6-4 INSTALLING TELEVANTAGE
90
UPGRADING OR INSTALLING
91
VANTAGE
91
Starting the Setup programs
93
Scheduling an upgrade
94
Upgrade tasks
96
Starting the upgrade
97
7-8 INSTALLING TELEVANTAGE
98
INSTALLING AND CONFIGURING
101
ON THE TELEVANTAGE
101
Perform these steps
102
Microsoft Exchange
103
INSTALLING THE TELEVANTAGE
107
SERVER
107
9-2 INSTALLING TELEVANTAGE
108
9-4 INSTALLING TELEVANTAGE
110
2. Click Apply
111
SOFTWARE
113
Task checklist
114
Requirements
114
TeleVantage Server
116
Next to continue
117
Name and your Company name
117
Retry to continue
118
10-8 INSTALLING TELEVANTAGE
120
10-12 INSTALLING TELEVANTAGE
124
10-14 INSTALLING TELEVANTAGE
126
10-16 INSTALLING TELEVANTAGE
128
10-18 INSTALLING TELEVANTAGE
130
10-20 INSTALLING TELEVANTAGE
132
10-22 INSTALLING TELEVANTAGE
134
Configuration options
136
10-26 INSTALLING TELEVANTAGE
138
APPLICATIONS
141
Installation checklist
143
11-4 INSTALLING TELEVANTAGE
144
11-6 INSTALLING TELEVANTAGE
146
11-8 INSTALLING TELEVANTAGE
148
11-10 INSTALLING TELEVANTAGE
150
AFTER INSTALLING TELEVANTAGE
151
12-2 INSTALLING TELEVANTAGE
152
Section 3
153
Installing
153
TeleVantage
153
Services
153
INSTALLING TELEVANTAGE WEB
155
Q TeleVantage Web Services
156
Terminal server support
157
13-4 INSTALLING TELEVANTAGE
158
13-6 INSTALLING TELEVANTAGE
160
13-8 INSTALLING TELEVANTAGE
162
-LINE TAPI SERVICE PROVIDER
163
14-2 INSTALLING TELEVANTAGE
164
TeleVantage Services
165
Provider
166
14-6 INSTALLING TELEVANTAGE
168
TAPI Service Provider
170
ARCHIVE SERVICE
171
Installation steps
172
15-4 INSTALLING TELEVANTAGE
174
Cancel to exit Setup
175
15-6 INSTALLING TELEVANTAGE
176
Output connection options
178
Choosing the SMDR format
180
Port Traditional use
181
16-6 INSTALLING TELEVANTAGE
182
16-8 INSTALLING TELEVANTAGE
184
16-10 INSTALLING TELEVANTAGE
186
Position Description
186
• "B" - Abandoned
187
16-12 INSTALLING TELEVANTAGE
188
INSTALLING THE TFTP SERVICE
191
17-2 INSTALLING TELEVANTAGE
192
17-4 INSTALLING TELEVANTAGE
194
17-6 INSTALLING TELEVANTAGE
196
USING TELEVANTAGE WITH
199
MICROSOFT TERMINAL SERVICES
199
CITRIX METAFRAME
199
A-2 INSTALLING TELEVANTAGE
200
OK, and then
202
TROUBLESHOOTING
205
B-2 INSTALLING TELEVANTAGE
206
are rejected
207
Hang up not being detected
208
Master CD
209
Server with a new name
210
Device Monitor problems
211
B-8 INSTALLING TELEVANTAGE
212
B-10 INSTALLING TELEVANTAGE
214
B-12 INSTALLING TELEVANTAGE
216
Web Access
218
B-16 INSTALLING TELEVANTAGE
220
CHANGING THE DOMAIN OF THE
221
VANTAGE SERVER
221
MANAGING TELEVANTAGE LICENSES
223
Using trial licenses
224
How to activate your licenses
226
Licensing errors
228
Importing license information
229
Exporting license information
230
How hardware locking works
231
Terms of use
232
Installing a dongle
233
Special licensing situations
233
PERFORMING UNATTENDED
235
INSTALLATIONS
235
E-2 INSTALLING TELEVANTAGE
236
Name Value Description
237
E-4 INSTALLING TELEVANTAGE
238
E-6 INSTALLING TELEVANTAGE
240
CONFIGURING TELEVANTAGE FOR
241
WINDOWS FIREWALL
241
F-2 INSTALLING TELEVANTAGE
242
F-4 INSTALLING TELEVANTAGE
244
Required steps
245
Server 2003 SP1
246
2003 SP1
246
EXTENDING TELEVANTAGE
247
TAPI applications
248
Automatic reconnect to Server
249
G-4 INSTALLING TELEVANTAGE
250
Type of call DTMF digits sent
251
G-6 INSTALLING TELEVANTAGE
252
Prevent hold, transfer
253
G-8 INSTALLING TELEVANTAGE
254
The Client API
255
The Add-in API
255
The IVR Plug-in API
255
Developing IVR Plug-ins
256
The Device Status API
258
TROUBLESHOOTING VOIP
259
H-2 INSTALLING TELEVANTAGE
260
H-4 INSTALLING TELEVANTAGE
262
H-6 INSTALLING TELEVANTAGE
264
Carriers
265
PROTECTING YOUR PHONE SYSTEM
269
TOLL FRAUD
269
Typical toll fraud strategies
270
Password security
271
User permissions
272
Securing SIP stations
274
Checking for current scams
274
TELEVANTAGE CONFIGURATION
277
J-2 INSTALLING TELEVANTAGE
278
J-4 INSTALLING TELEVANTAGE
280
J-6 INSTALLING TELEVANTAGE
282
J-8 INSTALLING TELEVANTAGE
284
Current user settings
286
Local machine settings
288
10 log files
290
1 (TSP will log.)
290
10 events
290
HKLM\Software\TFTPD32
292
Locale definitions
293
Custom Tone Keys
294
J-20 INSTALLING TELEVANTAGE
296
Regedit
298
Board Media load
299
Default
299
Value where
299
Dialogic device names
300
VoiceBoard settings
301
J-26 INSTALLING TELEVANTAGE
302
VoiceBoard channel settings
304
Robbed Bit T1 Setting
306
E1 and T1 board settings
306
BRI board settings
308
ISDN Megacom service settings
309
J-34 INSTALLING TELEVANTAGE
310
Viewing current values
311
Changing key values
312
System database settings
313
FURTHER READING
329
Web sites about VoIP
330
INDEX-10
340
INDEX-11
341
INDEX-12
342
INDEX-13
343
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