Vertical TeleVantage 7.5 Technical Information Page 48
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3-18 INSTALLING TELEVANTAGE
Administrator and ViewPoint requirements ___________________
PCs running the TeleVantage Administrator or ViewPoint must meet the following
requirements:
Q Operating system. The following operating systems can be used:
Q Windows Server 2003, base release as well as SP1 and SP2
Q Windows XP, base release as well as SP1 and SP2
Q Windows 2000, SP4 or higher
Q Windows NT Workstation or Server 4.0, SP6a or higher
Q Windows Vista
Important:
Windows 98 or ME can be used but are not recommended because of the
multi-tasking performance limitations of those operating systems. Windows 98 or ME
should not be used for users running high call volumes, such as operators, call center
agents, or users running several applications besides TeleVantage ViewPoint.
Note: If your Administrator or ViewPoint PCs currently run or will run Windows XP
Professional SP2 or Windows Server 2003 SP1 or R2, review the important information
about Windows Firewalls in Appendix F, “Configuring TeleVantage for the Windows
Firewall.”
Q Processor. Minimum Pentium II 400 MHz.
Q Memory. Minimum 128 MB RAM for Windows NT, 2000, 98, or ME. Minimum 256
MB RAM for Windows 2003 Server or Windows XP.
Important:
This is the minimum memory required to support the TeleVantage
Administrator or ViewPoint. More memory may be required if other applications are
running on the same PC, if the user has thousands of contacts, voice messages, or call
recordings, or if Call Logs are very large. To manage thousands of voice messages or
call recordings, consider using the TeleVantage Archived Recording Browser instead of
ViewPoint.
Q Disk space. 10 MB free disk space.
Q Software.
Q TCP/IP with Microsoft Network Client.
Q Internet Explorer 5 or later.
Q On Windows 98 PCs, Microsoft DCOM 98. See “Windows 98 PC requirements”
on page 11-3.
Q Hardware. Sound card and speakers to listen to voice messages and call recordings and
to hear call announcements without using a phone.
Q Network connection. TCP/IP connection to the TeleVantage Server. See “Network
requirements” on page 3-12.
Note:
A ViewPoint license is required in order to use TeleVantage ViewPoint. See “TeleVantage
license requirements” on page 3-16 for more information.
- INSTALLING TELEVANTAGE 1
- COPYRIGHT 3
- TRADEMARKS 3
- LIMITED WARRANTY ON SOFTWARE 3
- NETWORK CAPTURE TECHNOLOGY 3
- Vertical Communications, Inc 4
- 1-877-VERTICAL 4
- Appendixes 10
- CONTENTS 11
- INTRODUCTION 15
- Major TeleVantage features 16
- CHAPTER 1. INTRODUCTION 1-3 17
- 1-4 INSTALLING TELEVANTAGE 18
- CHAPTER 1. INTRODUCTION 1-5 19
- HAPTER 1. INTRODUCTION 1-7 21
- Online Help 22
- HTML books 22
- Adobe Acrobat PDF books 22
- TELEVANTAGE COMPONENTS 23
- TeleVantage add-ons 24
- The Device Monitor 25
- Server reliability features 25
- 2-4 INSTALLING TELEVANTAGE 26
- 2-6 INSTALLING TELEVANTAGE 28
- TELEVANTAGE REQUIREMENTS 31
- 3-2 INSTALLING TELEVANTAGE 32
- 3-4 INSTALLING TELEVANTAGE 34
- Hard drive requirements 36
- Offline storage requirements 38
- Power supply requirements 39
- Cooling requirements 39
- Dongle requirements 40
- Scalability limits 40
- 3-12 INSTALLING TELEVANTAGE 42
- Using TeleVantage with a LAN 43
- Novell networks 44
- Proxy server requirements 45
- 3-16 INSTALLING TELEVANTAGE 46
- 3-18 INSTALLING TELEVANTAGE 48
- 3-20 INSTALLING TELEVANTAGE 50
- 3-22 INSTALLING TELEVANTAGE 52
- E-911 device suppliers 53
- Section 1 55
- Preparing for 55
- Installation 55
- RUNK OPTIONS AND REQUIREMENTS 57
- 4-2 INSTALLING TELEVANTAGE 58
- Ordering Direct Inward Dial 59
- Ordering hunt groups 60
- Ordering call waiting 60
- T1 carrier requirements 61
- T1 ISDN PRI Protocols 62
- E1 carrier requirements 63
- E1 ISDN PRI protocols 64
- E1 CAS protocols 64
- ISDN BRI carrier requirements 65
- VoIP features in TeleVantage 66
- HONE OPTIONS AND REQUIREMENTS 69
- Introduction 70
- Tested ADSI phones 71
- Tested analog phones 72
- Brand Model CLASS features 73
- Tested SIP desktop phones 74
- Brand Model Version Features 75
- 5-8 INSTALLING TELEVANTAGE 76
- Tested SIP softphones 77
- Tested H.323 phones 78
- Digital phone features 79
- 5-12 INSTALLING TELEVANTAGE 80
- Tested digital phones 81
- Replacing an existing PBX 82
- Section 2 85
- Performing the 85
- GATEWAY OPTIONS AND 87
- 6-2 INSTALLING TELEVANTAGE 88
- 6-4 INSTALLING TELEVANTAGE 90
- UPGRADING OR INSTALLING 91
- VANTAGE 91
- Starting the Setup programs 93
- Scheduling an upgrade 94
- Upgrade tasks 96
- Starting the upgrade 97
- 7-8 INSTALLING TELEVANTAGE 98
- INSTALLING AND CONFIGURING 101
- ON THE TELEVANTAGE 101
- Perform these steps 102
- Microsoft Exchange 103
- INSTALLING THE TELEVANTAGE 107
- SERVER 107
- 9-2 INSTALLING TELEVANTAGE 108
- 9-4 INSTALLING TELEVANTAGE 110
- 2. Click Apply 111
- SOFTWARE 113
- Task checklist 114
- Requirements 114
- TeleVantage Server 116
- Next to continue 117
- Name and your Company name 117
- Retry to continue 118
- 10-8 INSTALLING TELEVANTAGE 120
- 10-12 INSTALLING TELEVANTAGE 124
- 10-14 INSTALLING TELEVANTAGE 126
- 10-16 INSTALLING TELEVANTAGE 128
- 10-18 INSTALLING TELEVANTAGE 130
- 10-20 INSTALLING TELEVANTAGE 132
- 10-22 INSTALLING TELEVANTAGE 134
- Configuration options 136
- 10-26 INSTALLING TELEVANTAGE 138
- APPLICATIONS 141
- Installation checklist 143
- 11-4 INSTALLING TELEVANTAGE 144
- 11-6 INSTALLING TELEVANTAGE 146
- 11-8 INSTALLING TELEVANTAGE 148
- 11-10 INSTALLING TELEVANTAGE 150
- AFTER INSTALLING TELEVANTAGE 151
- 12-2 INSTALLING TELEVANTAGE 152
- Section 3 153
- Installing 153
- TeleVantage 153
- Services 153
- INSTALLING TELEVANTAGE WEB 155
- Q TeleVantage Web Services 156
- Terminal server support 157
- 13-4 INSTALLING TELEVANTAGE 158
- 13-6 INSTALLING TELEVANTAGE 160
- 13-8 INSTALLING TELEVANTAGE 162
- -LINE TAPI SERVICE PROVIDER 163
- 14-2 INSTALLING TELEVANTAGE 164
- TeleVantage Services 165
- Provider 166
- 14-6 INSTALLING TELEVANTAGE 168
- TAPI Service Provider 170
- ARCHIVE SERVICE 171
- Installation steps 172
- 15-4 INSTALLING TELEVANTAGE 174
- Cancel to exit Setup 175
- 15-6 INSTALLING TELEVANTAGE 176
- Output connection options 178
- Choosing the SMDR format 180
- Port Traditional use 181
- 16-6 INSTALLING TELEVANTAGE 182
- 16-8 INSTALLING TELEVANTAGE 184
- 16-10 INSTALLING TELEVANTAGE 186
- Position Description 186
- • "B" - Abandoned 187
- 16-12 INSTALLING TELEVANTAGE 188
- INSTALLING THE TFTP SERVICE 191
- 17-2 INSTALLING TELEVANTAGE 192
- 17-4 INSTALLING TELEVANTAGE 194
- 17-6 INSTALLING TELEVANTAGE 196
- USING TELEVANTAGE WITH 199
- MICROSOFT TERMINAL SERVICES 199
- CITRIX METAFRAME 199
- A-2 INSTALLING TELEVANTAGE 200
- OK, and then 202
- TROUBLESHOOTING 205
- B-2 INSTALLING TELEVANTAGE 206
- are rejected 207
- Hang up not being detected 208
- Master CD 209
- Server with a new name 210
- Device Monitor problems 211
- B-8 INSTALLING TELEVANTAGE 212
- B-10 INSTALLING TELEVANTAGE 214
- B-12 INSTALLING TELEVANTAGE 216
- Web Access 218
- B-16 INSTALLING TELEVANTAGE 220
- CHANGING THE DOMAIN OF THE 221
- VANTAGE SERVER 221
- MANAGING TELEVANTAGE LICENSES 223
- Using trial licenses 224
- How to activate your licenses 226
- Licensing errors 228
- Importing license information 229
- Exporting license information 230
- How hardware locking works 231
- Terms of use 232
- Installing a dongle 233
- Special licensing situations 233
- PERFORMING UNATTENDED 235
- INSTALLATIONS 235
- E-2 INSTALLING TELEVANTAGE 236
- Name Value Description 237
- E-4 INSTALLING TELEVANTAGE 238
- E-6 INSTALLING TELEVANTAGE 240
- CONFIGURING TELEVANTAGE FOR 241
- WINDOWS FIREWALL 241
- F-2 INSTALLING TELEVANTAGE 242
- F-4 INSTALLING TELEVANTAGE 244
- Required steps 245
- Server 2003 SP1 246
- 2003 SP1 246
- EXTENDING TELEVANTAGE 247
- TAPI applications 248
- Automatic reconnect to Server 249
- G-4 INSTALLING TELEVANTAGE 250
- Type of call DTMF digits sent 251
- G-6 INSTALLING TELEVANTAGE 252
- Prevent hold, transfer 253
- G-8 INSTALLING TELEVANTAGE 254
- The Client API 255
- The Add-in API 255
- The IVR Plug-in API 255
- Developing IVR Plug-ins 256
- The Device Status API 258
- TROUBLESHOOTING VOIP 259
- H-2 INSTALLING TELEVANTAGE 260
- H-4 INSTALLING TELEVANTAGE 262
- H-6 INSTALLING TELEVANTAGE 264
- Carriers 265
- PROTECTING YOUR PHONE SYSTEM 269
- TOLL FRAUD 269
- Typical toll fraud strategies 270
- Password security 271
- User permissions 272
- Securing SIP stations 274
- Checking for current scams 274
- TELEVANTAGE CONFIGURATION 277
- J-2 INSTALLING TELEVANTAGE 278
- J-4 INSTALLING TELEVANTAGE 280
- J-6 INSTALLING TELEVANTAGE 282
- J-8 INSTALLING TELEVANTAGE 284
- Current user settings 286
- Local machine settings 288
- 10 log files 290
- 1 (TSP will log.) 290
- 10 events 290
- HKLM\Software\TFTPD32 292
- Locale definitions 293
- Custom Tone Keys 294
- J-20 INSTALLING TELEVANTAGE 296
- Regedit 298
- Board Media load 299
- Default 299
- Value where 299
- Dialogic device names 300
- VoiceBoard settings 301
- J-26 INSTALLING TELEVANTAGE 302
- VoiceBoard channel settings 304
- Robbed Bit T1 Setting 306
- E1 and T1 board settings 306
- BRI board settings 308
- ISDN Megacom service settings 309
- J-34 INSTALLING TELEVANTAGE 310
- Viewing current values 311
- Changing key values 312
- System database settings 313
- FURTHER READING 329
- Web sites about VoIP 330
- INDEX-10 340
- INDEX-11 341
- INDEX-12 342
- INDEX-13 343
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