Vertical SBX IP 320 Service Manual download pdf (Page 47)

Call Handling 37

SBX IP 320 Features & Operation Guide

Company Directory

Description

This feature allows a caller reaching CCR menu to utilize the DTMF keys to "spell" the name

of a subscriber and be directed to their extension.

Operation

When an outside caller presses the programmed CCR digit, the system will prompt "Press one

to search by first name", "Press two to search by last name", then "Enter the first 3 characters of

the persons first name" or "Enter the first 3 characters of the persons last name"

Once 3 characters have been entered, the system will check the entered characters for a match

to the programmed name in the VMIB field in PGM 110, Flex 3 for first name, Flex 4 for last

name.

If a match is found, the system will play "transferring to [programmed name]" and transfer the

call to the station.

If more than one match is found, the system will play:

• "for [subscriber name], press 1"

• "for [subscriber name], press 2"

When the caller enters the desired digit, the system will route the caller to that station.

Conditions

• The field for station user name, PGM 74, is a user-settable option and will not affect the

searchable name directory.

• The first name and last name fields will contain a maximum of 12 characters each.

• To record a VMIB Subscriber Name prompt, use 6* in station programming.

Admin Programming

• PGM 110 - FLEX 3 for first name

• PGM 110 - FLEX 4 for last name

• PGM 228 - CCR option 12 (Company Dir)

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Vertical SBX IP 320 Service Manual Page 47