Vertical Edge 120 Instruction Manual download pdf (Page 352)

UCD AGENT LOG OFF/LOG ON DX-120 Programming Manual

- 344 -

CONDITIONS FOR PROGRAMMING IN A RAD APPLICATION

• Overflow Destination 1 is usually recorded as: “All agents are busy assisting other callers. Please continue to

hold.”

• Overflow Destination 2 is usually recorded as: “All agents are still busy, please continue to hold. Calls will be

handled in the order that they were received.”

• When using the Corporate Office DX voice processing (PN7270 or PN7271) the system can route the caller to a

screen box for further routing.

For more details, see Corporate Office DX Supervisor’s User Guide, GCA70-393.

• When using the optional DX-120 Voice Processing module, overflow and reroute destinations are shown in the

following voice mail boxes (i.e., the table below determines what messages from the voice mail the caller hears

depending into which group they are calling.

UCD AGENT LOG OFF/LOG ON

• UCD members, or agents, can temporarily log off to disconnect from the UCD group.

• Agents usually log off when they are on break or not able to attend the phone (employee “shift” cycles etc.) When

an agent logs off, the system skips that agent’s extension when queuing incoming calls.

• Agents can log off of the UCD group but still be able to use all other extension features. Non-UCD group ringing

is unaffected when agents log off.

• Agents can log off from any UCD group extension, however one agent must be logged on at all times. The DX-

120 will not allow all UCD group members to log off simultaneously.

• While the extension is idle, the UCD group agent presses Feature * 9 1 to log on, or Feature 9 1 to log off. The

system momentarily displays the new agent status (Log On or Log Off).

• You can program a Flexible Feature Button for agents to toggle for log off / log on. If you program this, the system

lights the LED associated with the button a steady red when the agent is logged off.

UCD Group Overflow and Reroute Destination

Announcement Boxes in DX-120

UCD

Overflow

UCD

Group

UCD

Group

UCD

Group

UCD

Group

UCD

Group

Overflow 1 3101 3102 3103 3104 3105

Overflow 2 3201 3202 3203 3204 3205

Overflow 3 3301 3302 3303 3304 3305

1 2 ... 347 348 349 350 351 352 353 354 355 356 357 ... 503 504

Programming Manual 1
TABLE OF CONTENTS 3
Table of Contents (continued) 4
SECTION 1 - INTRODUCTION 9
UPGRADING AN EXISTING SYSTEM 11
RECEIVING DATA FROM THE DX-80 12
PGRADING AN EXISTING SYSTEM 13
Programming a New System 15
(PC-DBA) 17
Programming Using PC-DBA 18
PC-DBA MAIN MENUS 19
Database Save and Restore 20
- 13 21
ON-SITE (CABLE) CONNECTION 22
REMOTE (MODEM) CONNECTION 22
- 15 23
- 16 24
- 17 25
- 18 26
Sending Data to the Switch 27
- 20 28
Initializing (F8) The System 29
PERFORMING A COLD START 30
PERFORMING A WARM START 31
Getting Help (F1) 32
- 25 33
LCD Interactive Buttons 34
Database Item Select Screen 35
SECTION 3 - GETTING STARTED 37
- 30 38
- 31 39
- 32 40
- 33 41
- 34 42
- 35 43
FIND A FEATURE ACCESS CODE 44
FIND A SUFFIX CODE 45
Assigning Attendants 48
- 41 49
- 42 50
- 43 51
- 44 52
Assigning System Reminders 53
- 46 54
- 47 55
- 48 56
- 49 57
- 50 58
- 51 59
- 52 60
- 53 61
- 54 62
Setting Up Ring Scheme 63
- 56 64
- 57 65
Naming CO Lines 66
NAMING CO LINES THE DET 67
- 60 68
- 61 69
- 62 70
- 63 71
- 64 72
- 65 73
- 66 74
- 67 75
- 68 76
- 69 77
- 70 78
- 71 79
- 72 80
- 73 81
- 74 82
- 75 83
- 76 84
Assigning External Page 85
- 78 86
- 79 87
- 80 88
- 81 89
- 82 90
Establishing Music Sources 91
- 84 92
- 85 93
- 86 94
- 87 95
- 88 96
Assigning the DSS Port/Owner 97
- 90 98
- 91 99
PROGRAMMING USING THE DET 100
- 93 101
- 94 102
- 95 103
- 96 104
Selecting SMDR Transmit Rate 105
- 98 106
- 99 107
- 100 108
- 101 109
- 102 110
- 103 111
- 104 112
- 105 113
- 106 114
- 107 115
- 108 116
- 109 117
- 110 118
- 111 119
- 112 120
- 113 121
OVERVIEW 123
Assigning the Tenant Group 124
- 117 125
- 118 126
Assigning the CO Line Group 127
- 120 128
- 121 129
- 122 130
- 123 131
Setting the Dial Type 132
- 125 133
Setting the CO Line Type 134
- 127 135
- 128 136
Setting Call Abandon 137
- 130 138
- 131 139
- 132 140
- 133 141
- 134 142
- 135 143
- 136 144
- 137 145
- 138 146
- 139 147
- 140 148
- 141 149
- 142 150
- 143 151
- 144 152
- 145 153
- 146 154
- 147 155
- 148 156
- 149 157
DX-120 Programming Manual 158
- 151 159
- 152 160
Setting Up FAX Detection 161
- 154 162
PROGRAMMING FOR THE 163
- 156 164
- 157 165
- 159 167
- 160 168
- 161 169
- 162 170
- 163 171
- 164 172
- 165 173
- 166 174
- 167 175
- 168 176
- 169 177
- 170 178
- 171 179
- 172 180
- 173 181
- 174 182
- 175 183
- 176 184
- 177 185
- 178 186
- 179 187
- 180 188
- 181 189
- 182 190
- 183 191
- 184 192
- 186 194
Ringing Line Priority 196
Programming Conference Calls 197
- 190 198
- 191 199
- 192 200
Specifying CO Flash Time 201
- 194 202
- 195 203
Specifying PBX Flash Time 204
- 197 205
- 198 206
Specifying Pause Time 207
- 200 208
- 201 209
Specifying Ring Abandon 210
- 203 211
- 204 212
Setting Up Hold Remind 213
- 206 214
Selecting Exclusive Hold Time 215
- 208 216
- 209 217
- 210 218
- 211 219
- 212 220
- 213 221
- 214 222
- 215 223
- 216 224
Setting Up Hold Recall 225
- 218 226
- 219 227
- 220 228
- 221 229
- 222 230
- 223 231
- 224 232
- 225 233
- 226 234
- 227 235
- 228 236
- 229 237
- 230 238
- 231 239
Programming Auto Redial 240
- 233 241
- 234 242
- 235 243
- 236 244
- 237 245
- 238 246
- 239 247
- 240 248
- 241 249
- 242 250
- 243 251
- 244 252
Setting Up Camp On Interval 253
- 246 254
- 247 255
- 248 256
- 249 257
- 250 258
- 251 259
- 253 261
- 254 262
- 255 263
- 256 264
- 257 265
Specifying Call Duration Time 266
- 259 267
- 260 268
- 261 269
- 262 270
- 263 271
- 264 272
- 265 273
- 266 274
- 267 275
- 268 276
- 269 277
- 270 278
Programming Tenant Groups 279
- 272 280
- 273 281
Setting Up SMDR Call Output 282
- 275 283
- 276 284
- 277 285
- 278 286
- 279 287
Setting Fax Ring Time 288
- 281 289
- 282 290
- 283 291
- 284 292
- 285 293
- 286 294
- 287 295
- 288 296
- 290 298
- 291 299
- 292 300
- 293 301
- 294 302
Also see 302
- 295 303
Specifying CO Line Guard Time 304
- 297 305
- 298 306
- 299 307
- 300 308
- 301 309
- 302 310
- 303 311
- 304 312
- 305 313
- 306 314
- 307 315
- 308 316
- 309 317
- 310 318
- 311 319
- 312 320
SETTING DISA VIA PC-DBA 321
- 314 322
SETTING DISA VIA THE DET 323
- 316 324
- 317 325
- 318 326
- 319 327
T1 Call Operation 328
ISDN (T1/PRI) Call Operation 329
MULTIPLE CALL HANDLING 330
- 323 331
- 324 332
CALL TRANSFER LAMP INDICATORS 333
Hold Key Lamp Indicator 334
- 327 335
- 328 336
- 330 338
- 331 339
- 332 340
- 333 341
- 334 342
- 335 343
- 336 344
- 337 345
- 338 346
- 339 347
- 340 348
- 342 350
- 343 351
UCD AGENT LOG OFF/LOG ON 352
PROGRAMMING UCDS 353
- 346 354
- 347 355
- 348 356
PROGRAMMING UCDS VIA THE DET 357
- 350 358
- 351 359
- 352 360
- 353 361
- 354 362
- 355 363
- 356 364
- 357 365
- 358 366
- 359 367
- 360 368
- 362 370
- 363 371
- 364 372
- 365 373
- 366 374
- 367 375
- 368 376
- 369 377
- 370 378
- 371 379
- 372 380
- 373 381
- 374 382
- 375 383
- 376 384
- 377 385
- 378 386
- 379 387
- 380 388
- 381 389
- 382 390
- 383 391
- 384 392
REMINDER TONES 393
- 386 394
- 387 395
- 388 396
- 389 397
- 390 398
- 391 399
- 392 400
- 393 401
- 394 402
- 395 403
- 396 404
- 397 405
- 398 406
- 399 407
- 400 408
- 401 409
- 402 410
- 403 411
- 404 412
- 405 413
- 406 414
- 407 415
- 408 416
- 409 417
- 410 418
Setting up Warning Tones 419
- 412 420
SETTING UP WARNING TONES 421
- 414 422
- 415 423
- 416 424
- 417 425
- 418 426
Setting Up Paging Privileges 427
- 420 428
- 421 429
- 422 430
- 423 431
- 424 432
- 425 433
- 426 434
- 427 435
- 428 436
- 429 437
Assigning a Port Type 438
- 431 439
- 432 440
- 433 441
- 434 442
- 435 443
- 436 444
- 437 445
(Analog Device Support) 446
- 439 447
- 440 448
- 441 449
Assigning Feature Keys 450
- 443 451
- 444 452
- 445 453
- 446 454
- 447 455
- 448 456
- 449 457
Programming a Release Key 458
Feature Key Reset 459
APPENDICES 461
- 454 462
CO Line Data Programming 463
- 456 464
Call Handling 465
- 458 466
- 459 467
System Resources 468
- 461 469
Toll Restrictions 470
Extension Applications 471
CO Applications 472
System Applications 473
- 466 474
- 467 475
APPENDIX B - BUTTON LABELING 476
- 469 477
EXTENSION _____________ 477
- 470 478
- 471 479
Feature Access Codes List 480
- 473 481
Suffix Codes List 482
- 475 483
FOR USING SPECIAL CHARACTERS 484
ENTERING LOWERCASE LETTERS 485
ENTERING UPPERCASE LETTERS 486
ENTERING NUMBERS 487
APPENDIX F - T1 MAINTENANCE 488
- 481 489
- 482 490
T1 ERROR THRESHOLD 491
T1 ERROR SECONDS TOTAL 492
CLEAR T1 ERRORS 493
- 486 494
DX120L-PRG 1006 504

Vertical Edge 120 Instruction Manual Page 352

Comments to this Manuals

Vertical Edge 120 Instruction Manual Page 352

Comments to this Manuals

Related products and manuals for IP phones Vertical Edge 120