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Vertical Edge 120 Instruction Manual Page 355

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DX-120 Programming Manual PROGRAMMING UCDS
Once you have completed the fields as described above:
3) Click the Members button to display the member list for the selected hunt group (e.g., 24).
Programming UCDs via PC-DBA (continued on next page)
Overflow 2 Timer
Enter the length of time (in seconds) that you want a call to remain in the
queue after the overflow 1 timer has expired. When this occurs, the system
routes the queued call to the overflow 2 destination.
• Valid options are 0 to 255 seconds.
• The default is 0.
Overflow 2 Dest field
Enter the UCD directory number to which you want the system to send the
queued caller when the overflow 2 timer has expired.
• Valid options include any valid extension or UCD directory number.
• The default is blank (no destination).
• If the destination is a third-party RAD device that is connected to a DX-120
analog port, enter that port number here.
• If the destination is the DX-120 optional integrated voice mail, set this field
to extension 433.
Overflow Count
Enter the number of times you want the system to play the Overflow 2
announcement to a caller in UCD group queue.
• The valid options are from 1 to 128 times.
• The default is 1.
NOTE
The system removes the call from this UCD queue once it plays the
announcement the number of times you specify here.
Re-Route Dest
Enter the UCD directory number to which you want the system to send the
queued caller when it removes callers from this UCD group (after the over
-
flow count expires).
• Valid options include any valid extension number.
• The default is blank (no destination).
• If you are using the optional integrated voice mail, set this field to extension
433 so callers can leave
messages if they wish.
NOTE
• Since you are removing the caller from this UCD group, the caller
loses his or her place in the queue. If you enter an extension
within this UCD group, the system places the call back in the
queue at the bottom, and plays the first message again.
• An alternative would be to reroute the call to another UCD group or
extension.
UCD PROGRAMMING FIELDS (continued)
FOR THIS FIELD... DO THIS...
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