Vertical SBX IP 320 Service Manual download pdf (Page 112)

Hunt Groups 1-98

Chapter 1: Basic System Features

SBX IP Programming & Operations Guide

Hunt Groups

Stations can be organized into Hunt Groups that allow incoming calls to be routed to an idle

station within the group. This reduces the chance a caller will reach a busy station. In addition,

special voice mail announcements can be set up to play for calls waiting to be answered in a

Hunt group.

CONDITIONS

Special Hunt Group Feature Conditions

• Overflow Timer - When the Overflow Timer expires, and a call is unanswered, the call will

be diverted to a pre-defined overflow destination. The overflow destination can be an

individual station, a Group, voice mail announcement, or a system speed dial bin number.

- The Overflow Timer begins after the announcement is played.

- If a call is not answered when the Overflow Timer expires, it will be sent to the

overflow destination while the voice mail announcement is being played.

- If overflow destination is not assigned, calls will be dropped when overflow timer

expires.

• Wrap Up Timer - This feature can be used to delay new calls to a member of the Hunt

Group that has just become idle. This delay gives the group member a set amount of time

between answering calls (to make notes, take a short break, etc.) After the wrap-up timer

expires, the member station returns to an idle state that tells the system it is ready to

receive calls.

• Music Source - The system supports up to eight different music sources for Hunt Groups

(not including the ring back tone). When a call goes to queue (on hold), the caller hears

music from the pre-assigned music source.

• Multiple Member Assignment - An individual station can be a member of one or more

Hunt Groups (of the same type).

General Conditions

• Twenty-six stations can be assigned to a Hunt Group, and there can be a total of ten

Hunt Groups.

• A Hunt Group may be assigned as one of the following five types:

- Circular - see "Circular Hunt Groups" on page 1-99

- Terminal - see "Terminal Hunt Groups" on page 1-99

- UCD - see "Unified Call Distribution Groups (UCD Groups)" on page 1-101

- Ring - see "Ring Hunt Groups" on page 1-112

- Only the 1st announcement may be used for a guaranteed announcement.

Release 3.5

June 2010

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Vertical SBX IP 320 Service Manual Page 112