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Vertical SBX IP 320 Service Manual Page 24

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Attendant Service 1-10
Chapter 1: Basic System Features
SBX IP Programming & Operations Guide
OPERATION / SETUP
To override a DND state at a station:
When a DND tone is heard, press *, or the last digit of the dialed station number.
-or-
Press the programmed Camp-On Flex button. (See "Camp-on" on page 1-38.)
The DND warning tone will be changed to the Intercom ring-back tone at the
Attendant Station. The Attendant can then call a station in the DND state.
To assign the {Camp-On} Flex button:
1. Press [TRANS/PGM], then press the Flex button to be assigned.
2. Press [TRANS/PGM], then enter 85; press [HOLD/SAVE] to store the setting.
Attendant Recall
If the recalled CO call (in the transfer or hold state) is unanswered by the destination station,
the CO call will be directed to the Attendant. The Attendant will receive the Recall ring as per
the setting of the Attendant Recall Timer.
CONDITIONS
• If the Attendant doesn't answer the CO call for a time equal to the Attendant Recall Timer,
the CO call will be disconnected.
• If an Attendant for an Intercom Tenancy Group is not assigned, the CO call is recalled to
the System Attendant.
• When a call in Exclusive Hold is recalled to the Attendant, the call is placed on System
Hold. (See "Hold" on page 1-184.)
• A Private CO line will not be recalled to the Attendant.
ADMIN PROGRAMMING
Set Attendant Recall Timer
Set Hold Recall Timer
Attendant Recall Timer -- if a recalled call arrives at the
Attendant station, and the Attendant does not answer within
the designated time, the system will disconnect the call.
PGM 180 + FLEX 1 +
01 (2 digits) +
[HOLD/SAVE]
VALUES --
Range = 00-60
minutes
I-Hold Recall Timer -- when a recalled call is not answered,
it will recall to the Attendant after the designated time
expires.
PGM 180 + FLEX 5 +
030 (3 digits) +
[HOLD/SAVE]
VALUES --
Range = 000-300
seconds
Release 3.5
June 2010
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