Vertical SBX IP 320 Service Manual download pdf (Page 113)

Hunt Groups 1-99

Chapter 1: Basic System Features

SBX IP Programming & Operations Guide

- A station in DND/Call Forward state cannot receive Group calls.

- Transferred calls to a Hunt group do not ring back to the transferring station.

- Ring/Hunt group names are not supported for external voice mail groups.

Unanswered Calls

• When a call rings into a Hunt Group, it rings until it is answered. If it is not answered, the

first pre-set voice mail announcement is played. If the call is still not answered by the time

the first Announcement Timer expires (the default setting is 0), a second announcement

can be set up to be played. In addition, a voice mail announcement may be set up to

repeat until the call is answered or until the caller hangs up.

- If an Announcement Timer is set and no voice mail number is assigned, the

announcement will be ignored.

• If there is no available member in a Group because every member sets DND, UCD DND,

or call forward, all new calls to the Group (and all queued calls) can be rerouted to another

destination:

- Assigned Overflow destination - this can be a station, another hunt group, or a speed

bin number (see ADMIN PROGRAMMING for this feature).

- Assigned Alternative destination - if the group is an UCD group - see "Unified Call

Distribution Groups (UCD Groups)" on page 1-101.

• If a call goes unanswered and has been cycled through all stations as programmed for a

particular Hunt Group, it can be programmed to then be sent to voice mail, to an over flow

destination, or be dropped.

• If an unanswered call routes to a pre-defined overflow (destination):

- Station, and the incoming call remains unanswered, it can be programmed to go to

voice mail, or it can be dropped.

- Hunt Group, and the incoming call remains unanswered, it can be programmed to go

to cycle through the various stations in the group, and/or sent to voice mail, or the call

can be set to be dropped.

- Speed Dial Bin (usually a mobile/cell phone) and the incoming call remains

unanswered, it transfer into that destination’s voice mail, if available.

• Incoming CO calls will be dropped when the number of queued calls exceeds the

pre-defined maximum for an UCD group - see "Unified Call Distribution Groups (UCD

Groups)" on page 1-101.

• The Pick-up Hunt Group is reserved for intercom calls only.

• Group pick-up won’t work with a Hunt Group pilot number. If the action is attempted, an

error tone will sound.

Release 3.5

June 2010

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Vertical SBX IP 320 Service Manual Page 113