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Incoming Call Pickup 1-120
Chapter 1: Basic System Features
SBX IP Programming & Operations Guide
• A user also may access the appropriate destination directly by dialing the station, Hunt
Group number, or voice mail announcement.
• If a caller:
- enters a digit associated with a voice mail announcement, the announcement is
played. When the user presses the digit again, call routing is initiated.
- dials a full destination number, the call will be directly routed to the appropriate
destination by the system numbering plan.
- enters one digit then pauses, the system will compare the dialed digit to the CCR
Table. If a matching digit is found on the CCR Table, and the bin number is the same
as the programmed voice mail announcement, the call will be routed to that
destination.
- enters an invalid digit, they can attempt to redial up the correct number(s) a total of
three times. When the DISA Retry Counter is exceeded, the call will be routed to the
recall destination or disconnected following an error tone. The DISA Retry Counter is
programmable (see ADMIN PROGRAMMING).
- dials, and is routed to, a destination that is busy, the call is rerouted to busy
destination (see ADMIN PROGRAMMING).
- does not dial a destination before the DISA retry count has expired, or if the dialed
destination is invalid, the call is rerouted to the Time Out /Error destination (see
ADMIN PROGRAMMING).
- dials, and is routed to, a destination that does not answer, the call is rerouted to the
No-Answer destination (see ADMIN PROGRAMMING).
• Voice mail announcements 01-70 may be used for CCR.
• The maximum CCR depth is 10.
• An external caller can dial alternate digits during the voice mail announcement or within
the Inter-digit Time (5 sec) after the announcement has ended.
• During CCR, a caller can press:
- # to return to the beginning of CCR.
- * to return to the previous action within CCR.
• If VMIB Drop is selected in the CCR Table, the call will be dropped immediately after the
voice mail announcement.
• If a call is routed through System Speed Dial, the call will be routed to the corresponding
Speed Dial destination. If a CO Call is assigned a System Speed Dial number, it will be
routed in the same way as an "Incoming CO Off-net Call Forward" call.
• The current CCR voice mail announcement (current depth) will be repeated until the DISA
"retry count" expires unless the caller presses digit, the destination is determined to be
busy, or an error occurs. The CCR announcement retry count is determined by each CCR
announcement depth.
Release 3.5
June 2010
- Release 3.5 1
- June 2010 1
- REVISION HISTORY 3
- Contents 5
- Contents TOC-2 6
- Contents TOC-3 7
- Contents TOC-4 8
- Contents TOC-5 9
- Contents TOC-6 10
- Appendix B VoIP Service 11
- Appendix C Voicemail Service 11
- Appendix E Quick Start Topics 12
- Contents TOC-9 13
- Basic System Features 15
- About This Guide 16
- Programming Guidelines 16
- 911 Feature 19
- Attendant Service 20
- Attendant Call & Queuing 21
- Attendant Forward 22
- Attendant Intrusion 22
- Attendant Override 23
- Attendant Recall 24
- LCD Date/Time Display 25
- Day/Night Service 26
- Outgoing Access 29
- DSS/BLF Consoles 30
- ICM Box Music 31
- Call Control 32
- Call Control 1-19 33
- Authorization Code 34
- Automatic Call Release 36
- Class Of Service (COS) 37
- Set Station COS 40
- System Speed Zone 43
- Call Handling 45
- Automatic Privacy 47
- Barge In 48
- Background Music (BGM) 49
- Call Screening 52
- Chime Bell 55
- CLI Display - SLT Feature 56
- CO Line Preset Forward 57
- Company Directory 58
- Setup Company Directory 59
- Call Handling 1-46 60
- Data Line Security 61
- Dialing Security 62
- Distinctive Ring Tone 62
- Do Not Disturb (DND) 63
- Do Not Disturb (One Time DND) 64
- Emergency Intrusion 66
- Extend CO-to-CO Connection 67
- Flex Buttons 69
- DEFAULT BUTTON CONFIGURATION 71
- Program CO Line 71
- Forced Hands-Free Mode 72
- Forced Trunk Disconnect 73
- Hot Desk 75
- In-Room Indication 77
- Intercom Tenancy Group 79
- Message Wait and Call Back 80
- Message Wait Indicator LEDs 81
- Call Handling 1-68 82
- Call Handling 1-70 84
- Call Handling 1-71 85
- Call Handling 1-72 86
- Mobile Extension 87
- Call Handling 1-75 89
- Music On Hold (MOH) 90
- On-Hook Dialing 92
- Call Handling 1-79 93
- Station Call Coverage 94
- Call Handling 1-81 95
- Call Handling 1-82 96
- Station Port Blocking 97
- Station User Programming 97
- Station Relocation 98
- Voice Over 99
- Call Handling 1-88 102
- Conference Calls 103
- Conference Room 104
- Conference Calls 1-92 106
- Paging Conference 107
- External Device Control 108
- Doorboxes 109
- Loud Bell 111
- Hunt Groups 112
- Hunt Groups 1-99 113
- Circular/Terminal Hunt Groups 115
- Hunt Groups 1-104 118
- UCD Group Report 120
- UCD Agent Report 120
- Set UCD Print Timer 121
- UCD Programming Codes 121
- Hunt Groups 1-110 124
- Hunt Groups 1-111 125
- Hunt Groups 1-112 126
- Hunt Groups 1-113 127
- Ring Hunt Groups 128
- Pick-Up Groups 131
- Hunt Group Name Service 131
- Incoming Call Pickup 133
- Incoming Call Pickup 1-120 134
- Direct Inward Dialing (DID) 139
- Select Automatic Speaker 140
- Set DID/DISA Destination 140
- Enable DID Call Wait 140
- Enable DID Restriction 140
- Incoming Call Pickup 1-131 145
- Preferred Line Answer (PLA) 148
- Ring Assignment 149
- Universal Night Answer (UNA) 150
- IP Phone Reroute Service 151
- ISDN Service 151
- Incoming CLI Service 152
- Outgoing CLI Service 153
- CLI Message Wait 155
- ISDN Service 1-142 156
- 03434507902 156
- DATE TIME CNTxx 156
- CLI Transit 158
- Linked Stations 160
- Linked-Pair Stations 162
- Outgoing Call Access 163
- Call Time Restriction 166
- CO Line Queuing 167
- Emergency Call Service 168
- Hot Line & Warm Line 168
- Least Cost Routing (LCR) 170
- Outgoing Call Access 1-157 171
- ADMIN PROGRAMMING 172
- Set LCR Attributes 172
- Memory Dialing 178
- Outgoing Call Access 1-167 181
- Outgoing Call Access 1-168 182
- Outgoing Call Access 1-169 183
- System Speed Dialing 184
- • Additional information: 185
- Enable Speed Dial Access 185
- Set System Speed Zone 185
- Paging 1-173 187
- Paging 1-174 188
- Pre-recorded (VMIB) Message 190
- Paging 1-177 191
- Rerouting 192
- Rerouting 1-181 195
- SLT Phone Call Forward 196
- Preset Call Forward 197
- Call Transfer 198
- Holding and Parking 201
- Rerouting 1-189 203
- Park and Page 204
- Directed Call Pick Up 205
- Group Call Pick Up 206
- Rerouting 1-193 207
- Software Upgrade 208
- Software Upgrade 1-195 209
- Modem Connection 210
- Software Upgrade 1-197 211
- Serial (COM port) 212
- Software Upgrade 1-199 213
- Access SMDR Local Code Table 216
- Enable ICM SMDR SAVE 216
- Enable ICM SMDR PRINT 216
- Set SLT DTMF RLS Timer 216
- Print-out - Lost Call 217
- Supplementary Service 220
- Traffic Analysis 220
- Attendant Reports 222
- Call Reports 223
- Traffic Analysis 1-210 224
- CO Reports 225
- Hardware (H/W) Unit Reports 226
- Traffic Analysis 1-213 227
- Other Programming Tables 228
- SMDR Account Group (PGM 124) 232
- Copy DSS Button (PGM 125) 233
- Station IP List (PGM 126) 233
- CO Line (PGM 140-146) 234
- Slot Base Program (PGM 155) 239
- System Data (PGM 160-184) 240
- System Attributes 2 (PGM 161) 241
- Music Assignment (PGM 171) 243
- PBX Access Code (PGM 172) 244
- Pulse Dial Ratio (PGM 176) 245
- SMDR Attributes (PGM 177) 245
- System Timers (PGM 180-184) 249
- System Timers 2 (PGM 181) 250
- System Timers 3 (PGM 182) 251
- DCOB Attribute (PGM 186-187) 252
- DCOB Attribute 2 (PGM 187) 253
- ISDN System Base Program 254
- Mobile Extension (PGM 236) 255
- Nation Specific (PGM 401-424) 256
- Initialization (PGM 450) 261
- Print Prot Database (PGM 451) 262
- Networking Services 263
- Attendant Call Service (CAS) 264
- Busy Lamp Field (BLF) 265
- Call Completion 266
- Call Offer 267
- CO Ring Assignment 269
- CO Transit - In 270
- CO Transit - Out 271
- Identification Service 273
- Network Call (Net Call) 275
- Network (Net) Call Forward 276
- Network Follow-Me Forward 277
- Network Conference 278
- Network Firewall Routing 279
- Network (Net) Transfer 279
- VOIP Networking 281
- For Both Systems A & B 283
- Networking Programming Tables 284
- VoIP Service 289
- Call by Routing Table 291
- Early H.245 292
- H.245 Tunneling 293
- Normal/Fast mode for H.323 293
- TOS for H.323 294
- Other VOIB Programming Codes 296
- Gatekeeper Setting (PGM 341) 298
- RSG/IP Attributes (PGM 382) 300
- IP Phone Attributes (PGM 386) 301
- RX gain tables for IP phone: 302
- TX gain tables for IP phone: 302
- SIP Programming (PGM 500-501) 303
- SIP Attributes II (PGM 501) 304
- Voicemail Service 305
- Appendix C: Voicemail Service 307
- Announce Only Mailbox 308
- Announcements 309
- Record User VM Greetings 311
- Calls to Voicemail 314
- Direct Transfer to VMIB 315
- Remote Control 318
- Mailbox Buttons 320
- Messages 322
- Reply to Messages 324
- Transfer Messages 325
- Outcall Notification 326
- Two-way Record 327
- Virtual Mailboxes 329
- Voice Mailbox COS 334
- Voice Mail Dialing Table 335
- Voice Mail Dialing Table C-32 336
- Appendix D 337
- Admin Programming Codes 338
- Admin Programming Codes D-4 340
- Admin Programming Codes D-5 341
- Feature Default Values 342
- - - (up to 12 digits) 366
- - On/Off Off 366
- - Flex 1-Flex 7 367
- - CO Line range 367
- - 00-63 371
- Attendant Programming Codes 380
- Flexible Numbering Plan 383
- Character Entry Chart 386
- Quick Start Topics 387
- Setting Up Voice Mail E-2 388
- Setting Up Voice Mail E-3 389
- Setting Up Voice Mail E-4 390
- Program Station Forwarding 391
- Setting Up Voice Mail E-6 392
- Creating A Ring Group 393
- Set the Ring Group Attributes 394
- 8. Click Update 396
- 11. Click Update 398
- Programming Via Phone 404
- Programming Via PCAdmin 405
- Networking Two SBX IP Systems 407
- System A Programming 408
- CO ISDN Attributes … Update 412
- DID Digit Mask #*** 413
- 7. Program VOIB Settings: 414
- System B Programming 419
- VOIP Card System A) … Update 428
- Type PSTN … Update 434
- Remote IP Phone Setup 436
- Remote IP Phone Setup E-52 438
- Remote IP Phone Setup E-53 439
- Remote IP Phone Setup E-54 440
- 11. Reset the KSU 441
- Remote IP Phone Setup E-56 442
- Remote IP Phone Setup E-59 445
- Remote IP Phone Setup E-60 446
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