Vertical SBX IP 320 Service Manual Page 125
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Hunt Groups 1-111
Chapter 1: Basic System Features
SBX IP Programming & Operations Guide
To Record an agent's conversation from the UCD supervisor station:
IMPORTANT: A [Two Way Recording] button must be programmed for this feature.
1. Dial the busy agent station.
2. At the busy tone, press the {UCD Status} flex button.
Monitoring begins (the supervisor can hear, but not speak to the agent).
3. Press [Two Way Recording].
This begins recording of the agent’s conversation. When recording ends, it is stored
as a message in the supervisor’s voice mailbox.
UCD Group Database and Routing Information
To run the UCD Statistics Report:
1. Press the [Supervisor Status] flex button.
The Status & Control Menu is displayed.
2. Press 1 to view UCD call statistics for the group. The statistics will appear as follows:
- UCD Group
- Total Calls
- Average Call Time
- Average Ring Time
- Busy Count and Time
- Number of calls in queue
- Average and Longest Queued Time
- Unanswered Call Count
To Access the UCD Routing Database:
1. Press the [Supervisor Status] flex button.
The UCD Menu options are displayed.
2. Press 2 to select the UCD Database option.
3. Use the navigation up and down buttons to make a selection from the database items:
UCD Database
Overflow Destination- station/group
Overflow Time- xxx seconds
Wrap-Up Time- xxx seconds
4. Enter the appropriate data, as needed.
5. Press [HOLD/SAVE] to store the changes.
Release 3.5
June 2010
- Release 3.5 1
- June 2010 1
- REVISION HISTORY 3
- Contents 5
- Contents TOC-2 6
- Contents TOC-3 7
- Contents TOC-4 8
- Contents TOC-5 9
- Contents TOC-6 10
- Appendix B VoIP Service 11
- Appendix C Voicemail Service 11
- Appendix E Quick Start Topics 12
- Contents TOC-9 13
- Basic System Features 15
- About This Guide 16
- Programming Guidelines 16
- 911 Feature 19
- Attendant Service 20
- Attendant Call & Queuing 21
- Attendant Forward 22
- Attendant Intrusion 22
- Attendant Override 23
- Attendant Recall 24
- LCD Date/Time Display 25
- Day/Night Service 26
- Outgoing Access 29
- DSS/BLF Consoles 30
- ICM Box Music 31
- Call Control 32
- Call Control 1-19 33
- Authorization Code 34
- Automatic Call Release 36
- Class Of Service (COS) 37
- Set Station COS 40
- System Speed Zone 43
- Call Handling 45
- Automatic Privacy 47
- Barge In 48
- Background Music (BGM) 49
- Call Screening 52
- Chime Bell 55
- CLI Display - SLT Feature 56
- CO Line Preset Forward 57
- Company Directory 58
- Setup Company Directory 59
- Call Handling 1-46 60
- Data Line Security 61
- Dialing Security 62
- Distinctive Ring Tone 62
- Do Not Disturb (DND) 63
- Do Not Disturb (One Time DND) 64
- Emergency Intrusion 66
- Extend CO-to-CO Connection 67
- Flex Buttons 69
- DEFAULT BUTTON CONFIGURATION 71
- Program CO Line 71
- Forced Hands-Free Mode 72
- Forced Trunk Disconnect 73
- Hot Desk 75
- In-Room Indication 77
- Intercom Tenancy Group 79
- Message Wait and Call Back 80
- Message Wait Indicator LEDs 81
- Call Handling 1-68 82
- Call Handling 1-70 84
- Call Handling 1-71 85
- Call Handling 1-72 86
- Mobile Extension 87
- Call Handling 1-75 89
- Music On Hold (MOH) 90
- On-Hook Dialing 92
- Call Handling 1-79 93
- Station Call Coverage 94
- Call Handling 1-81 95
- Call Handling 1-82 96
- Station Port Blocking 97
- Station User Programming 97
- Station Relocation 98
- Voice Over 99
- Call Handling 1-88 102
- Conference Calls 103
- Conference Room 104
- Conference Calls 1-92 106
- Paging Conference 107
- External Device Control 108
- Doorboxes 109
- Loud Bell 111
- Hunt Groups 112
- Hunt Groups 1-99 113
- Circular/Terminal Hunt Groups 115
- Hunt Groups 1-104 118
- UCD Group Report 120
- UCD Agent Report 120
- Set UCD Print Timer 121
- UCD Programming Codes 121
- Hunt Groups 1-110 124
- Hunt Groups 1-111 125
- Hunt Groups 1-112 126
- Hunt Groups 1-113 127
- Ring Hunt Groups 128
- Pick-Up Groups 131
- Hunt Group Name Service 131
- Incoming Call Pickup 133
- Incoming Call Pickup 1-120 134
- Direct Inward Dialing (DID) 139
- Select Automatic Speaker 140
- Set DID/DISA Destination 140
- Enable DID Call Wait 140
- Enable DID Restriction 140
- Incoming Call Pickup 1-131 145
- Preferred Line Answer (PLA) 148
- Ring Assignment 149
- Universal Night Answer (UNA) 150
- IP Phone Reroute Service 151
- ISDN Service 151
- Incoming CLI Service 152
- Outgoing CLI Service 153
- CLI Message Wait 155
- ISDN Service 1-142 156
- 03434507902 156
- DATE TIME CNTxx 156
- CLI Transit 158
- Linked Stations 160
- Linked-Pair Stations 162
- Outgoing Call Access 163
- Call Time Restriction 166
- CO Line Queuing 167
- Emergency Call Service 168
- Hot Line & Warm Line 168
- Least Cost Routing (LCR) 170
- Outgoing Call Access 1-157 171
- ADMIN PROGRAMMING 172
- Set LCR Attributes 172
- Memory Dialing 178
- Outgoing Call Access 1-167 181
- Outgoing Call Access 1-168 182
- Outgoing Call Access 1-169 183
- System Speed Dialing 184
- • Additional information: 185
- Enable Speed Dial Access 185
- Set System Speed Zone 185
- Paging 1-173 187
- Paging 1-174 188
- Pre-recorded (VMIB) Message 190
- Paging 1-177 191
- Rerouting 192
- Rerouting 1-181 195
- SLT Phone Call Forward 196
- Preset Call Forward 197
- Call Transfer 198
- Holding and Parking 201
- Rerouting 1-189 203
- Park and Page 204
- Directed Call Pick Up 205
- Group Call Pick Up 206
- Rerouting 1-193 207
- Software Upgrade 208
- Software Upgrade 1-195 209
- Modem Connection 210
- Software Upgrade 1-197 211
- Serial (COM port) 212
- Software Upgrade 1-199 213
- Access SMDR Local Code Table 216
- Enable ICM SMDR SAVE 216
- Enable ICM SMDR PRINT 216
- Set SLT DTMF RLS Timer 216
- Print-out - Lost Call 217
- Supplementary Service 220
- Traffic Analysis 220
- Attendant Reports 222
- Call Reports 223
- Traffic Analysis 1-210 224
- CO Reports 225
- Hardware (H/W) Unit Reports 226
- Traffic Analysis 1-213 227
- Other Programming Tables 228
- SMDR Account Group (PGM 124) 232
- Copy DSS Button (PGM 125) 233
- Station IP List (PGM 126) 233
- CO Line (PGM 140-146) 234
- Slot Base Program (PGM 155) 239
- System Data (PGM 160-184) 240
- System Attributes 2 (PGM 161) 241
- Music Assignment (PGM 171) 243
- PBX Access Code (PGM 172) 244
- Pulse Dial Ratio (PGM 176) 245
- SMDR Attributes (PGM 177) 245
- System Timers (PGM 180-184) 249
- System Timers 2 (PGM 181) 250
- System Timers 3 (PGM 182) 251
- DCOB Attribute (PGM 186-187) 252
- DCOB Attribute 2 (PGM 187) 253
- ISDN System Base Program 254
- Mobile Extension (PGM 236) 255
- Nation Specific (PGM 401-424) 256
- Initialization (PGM 450) 261
- Print Prot Database (PGM 451) 262
- Networking Services 263
- Attendant Call Service (CAS) 264
- Busy Lamp Field (BLF) 265
- Call Completion 266
- Call Offer 267
- CO Ring Assignment 269
- CO Transit - In 270
- CO Transit - Out 271
- Identification Service 273
- Network Call (Net Call) 275
- Network (Net) Call Forward 276
- Network Follow-Me Forward 277
- Network Conference 278
- Network Firewall Routing 279
- Network (Net) Transfer 279
- VOIP Networking 281
- For Both Systems A & B 283
- Networking Programming Tables 284
- VoIP Service 289
- Call by Routing Table 291
- Early H.245 292
- H.245 Tunneling 293
- Normal/Fast mode for H.323 293
- TOS for H.323 294
- Other VOIB Programming Codes 296
- Gatekeeper Setting (PGM 341) 298
- RSG/IP Attributes (PGM 382) 300
- IP Phone Attributes (PGM 386) 301
- RX gain tables for IP phone: 302
- TX gain tables for IP phone: 302
- SIP Programming (PGM 500-501) 303
- SIP Attributes II (PGM 501) 304
- Voicemail Service 305
- Appendix C: Voicemail Service 307
- Announce Only Mailbox 308
- Announcements 309
- Record User VM Greetings 311
- Calls to Voicemail 314
- Direct Transfer to VMIB 315
- Remote Control 318
- Mailbox Buttons 320
- Messages 322
- Reply to Messages 324
- Transfer Messages 325
- Outcall Notification 326
- Two-way Record 327
- Virtual Mailboxes 329
- Voice Mailbox COS 334
- Voice Mail Dialing Table 335
- Voice Mail Dialing Table C-32 336
- Appendix D 337
- Admin Programming Codes 338
- Admin Programming Codes D-4 340
- Admin Programming Codes D-5 341
- Feature Default Values 342
- - - (up to 12 digits) 366
- - On/Off Off 366
- - Flex 1-Flex 7 367
- - CO Line range 367
- - 00-63 371
- Attendant Programming Codes 380
- Flexible Numbering Plan 383
- Character Entry Chart 386
- Quick Start Topics 387
- Setting Up Voice Mail E-2 388
- Setting Up Voice Mail E-3 389
- Setting Up Voice Mail E-4 390
- Program Station Forwarding 391
- Setting Up Voice Mail E-6 392
- Creating A Ring Group 393
- Set the Ring Group Attributes 394
- 8. Click Update 396
- 11. Click Update 398
- Programming Via Phone 404
- Programming Via PCAdmin 405
- Networking Two SBX IP Systems 407
- System A Programming 408
- CO ISDN Attributes … Update 412
- DID Digit Mask #*** 413
- 7. Program VOIB Settings: 414
- System B Programming 419
- VOIP Card System A) … Update 428
- Type PSTN … Update 434
- Remote IP Phone Setup 436
- Remote IP Phone Setup E-52 438
- Remote IP Phone Setup E-53 439
- Remote IP Phone Setup E-54 440
- 11. Reset the KSU 441
- Remote IP Phone Setup E-56 442
- Remote IP Phone Setup E-59 445
- Remote IP Phone Setup E-60 446
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