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Outgoing Call Access 1-153
Chapter 1: Basic System Features
SBX IP Programming & Operations Guide
CO Line Queuing
If a user hears a busy tone when trying to access a CO Line (indicating there are no available
CO lines), the user can request a call back (queue call). When this done, the station is notified
when a CO line becomes available.
CONDITIONS
• Multiple Callback requests (queues) may be placed for a CO Line.
• When a queued CO Line becomes available (idle), the station that has been queued the
longest receives the call back first. This priority process continues until all queued stations
have been notified as the CO line becomes available.
• If the waiting station is busy and the queued CO Line is available, the available CO Line
will be directed to the next idle queued idle.
• If the waiting station is idle, the queued CO Line will give a call back signal to the station
for 15 seconds. If the signal is unanswered, the queue is canceled and the next station in
the queue receives the call back.
• A station can only queue for a single CO Line at a time. If the station makes another queue
request for a CO Line, the previous queue request is canceled, and the newer one is
activated. This also means that the user loses their place in the queue priority (see above
notes).
ADMIN PROGRAMMING
Enable CO Line Queuing
OPERATION / SETUP
To activate CO Line Queuing when a busy tone sounds:
1. Lift the handset.
Hint: If an SLT phone is being used, perform a hook-switch then follow steps below.
2. Enter 556, or press [CALL BK].
A confirmation tone sounds, replace the handset.
3. When the call back ring sounds to indicate an available CO line, lift the handset.
The CO dial tone sounds.
CO Line Queuing -- when a station user receives a busy signal
during an attempt to access a CO line, the user may request
a call back (queued call) when the CO line is available. If this
value is set to ON, the Station User will receive a call back
from the CO line when one is available.
PGM 112 + FLEX 5 + 1
(Enable) + [HOLD/SAVE]
VALUES --
0 = Disable
1 = Enable
Release 3.5
June 2010
- Release 3.5 1
- June 2010 1
- REVISION HISTORY 3
- Contents 5
- Contents TOC-2 6
- Contents TOC-3 7
- Contents TOC-4 8
- Contents TOC-5 9
- Contents TOC-6 10
- Appendix B VoIP Service 11
- Appendix C Voicemail Service 11
- Appendix E Quick Start Topics 12
- Contents TOC-9 13
- Basic System Features 15
- About This Guide 16
- Programming Guidelines 16
- 911 Feature 19
- Attendant Service 20
- Attendant Call & Queuing 21
- Attendant Forward 22
- Attendant Intrusion 22
- Attendant Override 23
- Attendant Recall 24
- LCD Date/Time Display 25
- Day/Night Service 26
- Outgoing Access 29
- DSS/BLF Consoles 30
- ICM Box Music 31
- Call Control 32
- Call Control 1-19 33
- Authorization Code 34
- Automatic Call Release 36
- Class Of Service (COS) 37
- Set Station COS 40
- System Speed Zone 43
- Call Handling 45
- Automatic Privacy 47
- Barge In 48
- Background Music (BGM) 49
- Call Screening 52
- Chime Bell 55
- CLI Display - SLT Feature 56
- CO Line Preset Forward 57
- Company Directory 58
- Setup Company Directory 59
- Call Handling 1-46 60
- Data Line Security 61
- Dialing Security 62
- Distinctive Ring Tone 62
- Do Not Disturb (DND) 63
- Do Not Disturb (One Time DND) 64
- Emergency Intrusion 66
- Extend CO-to-CO Connection 67
- Flex Buttons 69
- DEFAULT BUTTON CONFIGURATION 71
- Program CO Line 71
- Forced Hands-Free Mode 72
- Forced Trunk Disconnect 73
- Hot Desk 75
- In-Room Indication 77
- Intercom Tenancy Group 79
- Message Wait and Call Back 80
- Message Wait Indicator LEDs 81
- Call Handling 1-68 82
- Call Handling 1-70 84
- Call Handling 1-71 85
- Call Handling 1-72 86
- Mobile Extension 87
- Call Handling 1-75 89
- Music On Hold (MOH) 90
- On-Hook Dialing 92
- Call Handling 1-79 93
- Station Call Coverage 94
- Call Handling 1-81 95
- Call Handling 1-82 96
- Station Port Blocking 97
- Station User Programming 97
- Station Relocation 98
- Voice Over 99
- Call Handling 1-88 102
- Conference Calls 103
- Conference Room 104
- Conference Calls 1-92 106
- Paging Conference 107
- External Device Control 108
- Doorboxes 109
- Loud Bell 111
- Hunt Groups 112
- Hunt Groups 1-99 113
- Circular/Terminal Hunt Groups 115
- Hunt Groups 1-104 118
- UCD Group Report 120
- UCD Agent Report 120
- Set UCD Print Timer 121
- UCD Programming Codes 121
- Hunt Groups 1-110 124
- Hunt Groups 1-111 125
- Hunt Groups 1-112 126
- Hunt Groups 1-113 127
- Ring Hunt Groups 128
- Pick-Up Groups 131
- Hunt Group Name Service 131
- Incoming Call Pickup 133
- Incoming Call Pickup 1-120 134
- Direct Inward Dialing (DID) 139
- Select Automatic Speaker 140
- Set DID/DISA Destination 140
- Enable DID Call Wait 140
- Enable DID Restriction 140
- Incoming Call Pickup 1-131 145
- Preferred Line Answer (PLA) 148
- Ring Assignment 149
- Universal Night Answer (UNA) 150
- IP Phone Reroute Service 151
- ISDN Service 151
- Incoming CLI Service 152
- Outgoing CLI Service 153
- CLI Message Wait 155
- ISDN Service 1-142 156
- 03434507902 156
- DATE TIME CNTxx 156
- CLI Transit 158
- Linked Stations 160
- Linked-Pair Stations 162
- Outgoing Call Access 163
- Call Time Restriction 166
- CO Line Queuing 167
- Emergency Call Service 168
- Hot Line & Warm Line 168
- Least Cost Routing (LCR) 170
- Outgoing Call Access 1-157 171
- ADMIN PROGRAMMING 172
- Set LCR Attributes 172
- Memory Dialing 178
- Outgoing Call Access 1-167 181
- Outgoing Call Access 1-168 182
- Outgoing Call Access 1-169 183
- System Speed Dialing 184
- • Additional information: 185
- Enable Speed Dial Access 185
- Set System Speed Zone 185
- Paging 1-173 187
- Paging 1-174 188
- Pre-recorded (VMIB) Message 190
- Paging 1-177 191
- Rerouting 192
- Rerouting 1-181 195
- SLT Phone Call Forward 196
- Preset Call Forward 197
- Call Transfer 198
- Holding and Parking 201
- Rerouting 1-189 203
- Park and Page 204
- Directed Call Pick Up 205
- Group Call Pick Up 206
- Rerouting 1-193 207
- Software Upgrade 208
- Software Upgrade 1-195 209
- Modem Connection 210
- Software Upgrade 1-197 211
- Serial (COM port) 212
- Software Upgrade 1-199 213
- Access SMDR Local Code Table 216
- Enable ICM SMDR SAVE 216
- Enable ICM SMDR PRINT 216
- Set SLT DTMF RLS Timer 216
- Print-out - Lost Call 217
- Supplementary Service 220
- Traffic Analysis 220
- Attendant Reports 222
- Call Reports 223
- Traffic Analysis 1-210 224
- CO Reports 225
- Hardware (H/W) Unit Reports 226
- Traffic Analysis 1-213 227
- Other Programming Tables 228
- SMDR Account Group (PGM 124) 232
- Copy DSS Button (PGM 125) 233
- Station IP List (PGM 126) 233
- CO Line (PGM 140-146) 234
- Slot Base Program (PGM 155) 239
- System Data (PGM 160-184) 240
- System Attributes 2 (PGM 161) 241
- Music Assignment (PGM 171) 243
- PBX Access Code (PGM 172) 244
- Pulse Dial Ratio (PGM 176) 245
- SMDR Attributes (PGM 177) 245
- System Timers (PGM 180-184) 249
- System Timers 2 (PGM 181) 250
- System Timers 3 (PGM 182) 251
- DCOB Attribute (PGM 186-187) 252
- DCOB Attribute 2 (PGM 187) 253
- ISDN System Base Program 254
- Mobile Extension (PGM 236) 255
- Nation Specific (PGM 401-424) 256
- Initialization (PGM 450) 261
- Print Prot Database (PGM 451) 262
- Networking Services 263
- Attendant Call Service (CAS) 264
- Busy Lamp Field (BLF) 265
- Call Completion 266
- Call Offer 267
- CO Ring Assignment 269
- CO Transit - In 270
- CO Transit - Out 271
- Identification Service 273
- Network Call (Net Call) 275
- Network (Net) Call Forward 276
- Network Follow-Me Forward 277
- Network Conference 278
- Network Firewall Routing 279
- Network (Net) Transfer 279
- VOIP Networking 281
- For Both Systems A & B 283
- Networking Programming Tables 284
- VoIP Service 289
- Call by Routing Table 291
- Early H.245 292
- H.245 Tunneling 293
- Normal/Fast mode for H.323 293
- TOS for H.323 294
- Other VOIB Programming Codes 296
- Gatekeeper Setting (PGM 341) 298
- RSG/IP Attributes (PGM 382) 300
- IP Phone Attributes (PGM 386) 301
- RX gain tables for IP phone: 302
- TX gain tables for IP phone: 302
- SIP Programming (PGM 500-501) 303
- SIP Attributes II (PGM 501) 304
- Voicemail Service 305
- Appendix C: Voicemail Service 307
- Announce Only Mailbox 308
- Announcements 309
- Record User VM Greetings 311
- Calls to Voicemail 314
- Direct Transfer to VMIB 315
- Remote Control 318
- Mailbox Buttons 320
- Messages 322
- Reply to Messages 324
- Transfer Messages 325
- Outcall Notification 326
- Two-way Record 327
- Virtual Mailboxes 329
- Voice Mailbox COS 334
- Voice Mail Dialing Table 335
- Voice Mail Dialing Table C-32 336
- Appendix D 337
- Admin Programming Codes 338
- Admin Programming Codes D-4 340
- Admin Programming Codes D-5 341
- Feature Default Values 342
- - - (up to 12 digits) 366
- - On/Off Off 366
- - Flex 1-Flex 7 367
- - CO Line range 367
- - 00-63 371
- Attendant Programming Codes 380
- Flexible Numbering Plan 383
- Character Entry Chart 386
- Quick Start Topics 387
- Setting Up Voice Mail E-2 388
- Setting Up Voice Mail E-3 389
- Setting Up Voice Mail E-4 390
- Program Station Forwarding 391
- Setting Up Voice Mail E-6 392
- Creating A Ring Group 393
- Set the Ring Group Attributes 394
- 8. Click Update 396
- 11. Click Update 398
- Programming Via Phone 404
- Programming Via PCAdmin 405
- Networking Two SBX IP Systems 407
- System A Programming 408
- CO ISDN Attributes … Update 412
- DID Digit Mask #*** 413
- 7. Program VOIB Settings: 414
- System B Programming 419
- VOIP Card System A) … Update 428
- Type PSTN … Update 434
- Remote IP Phone Setup 436
- Remote IP Phone Setup E-52 438
- Remote IP Phone Setup E-53 439
- Remote IP Phone Setup E-54 440
- 11. Reset the KSU 441
- Remote IP Phone Setup E-56 442
- Remote IP Phone Setup E-59 445
- Remote IP Phone Setup E-60 446
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