Hunt Groups 1-106
Chapter 1: Basic System Features
SBX IP Programming & Operations Guide
UCD Group Report
UCD Agent Report
~1=2=3=4=5=6=7=8=9=0cr lf
FIELDS DESCRIPTION
~ (tilde) Means start of UCD statistics and is always located at first column
= (equal) Delimiter between each meaningful data
1 UCD Group number
2 Total call counter
3 Unanswered call counter
4 All busy counter
5 Average ringing time (in sec)
6 Average call service time (in sec)
7 Total busy time (in sec)
8 Number of current queued calls
9 Longest queued time
0 Average queued time
cr Carriage Return (0x0D)
lf Line Feed (0x0A)
~1=2=3=4=5crlf
FIELD DESCRIPTION
~ (tilde) Means start of UCD statistics and is always located at first column
= (equal) Delimiter between each meaningful data
1 Each Agent number
2 Total call counter
3 Unanswered call counter
4 Average ringing time (in sec)
5 Average service time (in sec)
cr Carriage Return (0x0D)
lf Line Feed (0x0A)
Comments to this Manuals